"We stayed in this hotel for three nights, firstly, it’s in a great location, unbeatable for enjoying all Ciutadella has to offer, the staff we encountered were friendly and helpful, our room was ok, bed was comfortable enough but the pillows were dreadful! They were hard, and had no pillow protectors on and were quite grubby! No tea/coffee in the rooms, which isn’t unusual for Spanish hotels, you could help yourself at a coffee station situated in reception, but if you want a hot drink first thing in the morning it’s very inconvenient! Maybe consider siting it in a less public area, as you’d have to get up and dressed to avail yourself of this! The bathrooms were well appointed with very good rainforest showers and clean towels were provided each day, pool towels too, if you wanted them. The air conditioning was very efficient, and was welcome as it was fairly warm! I wasn’t overly impressed with the standard of daily cleaning, I’m pretty sure the floors were never swept or mopped as there was a lot of dark hair all over the bedroom and bathroom floors, and having worked in housekeeping in a previous life, could definitely have made the bed better myself! Breakfast was ok, although the ‘hot’ offerings weren’t! The bacon was congealed and the scrambled eggs were cold. There are many lovely patisserie’s within a stone’s throw of the hotel, with fabulous pastries and ensaimadas, great coffee and fresh juice so it wasn’t a problem. There are many lovely restaurants within a short walk of the hotel, this was our reason for booking here, as we have been visiting the Island for almost 30 years and had day trips to Ciutadella many times, and had always wanted to stay so we could try some of the great food options, and this was a great base from which to do this! We didn’t know when booking that the hotel didn’t have any kind of bar facilities, it seems so strange not to offer this, there is a lovely airy seating area and snooker table downstairs, to which a bar would be a great addition! Why else would you use this area??? The pool is beautiful, although the jacuzzi part wasn’t working when we visited, but freezing! Modern pool with steamer loungers and outdoor covered seating, outdoor showers and toilet facilities, we ended up buying our own sandwiches and refreshments and eating by the pool! I really think the hotel is missing a trick here, they could sell sandwiches/beer/wine as there is the space to do so! It didn’t really bother us too much, as we ate out every night and didn’t get back till late, but it would have been nice to have a nightcap on returning, there was literally nothing to do but go to bed! Finally, I was amused by one review, maintaining that this little hotel is better than some five star establishments in some of the world’s cities!!! Really, it’s a nice simple little hotel with no frills in a great location, that’s not to say we wouldn’t hesitate to stay there again, but luxury? No, just good value for money!"
