"Good points:
Food was good, there was variety and a veggie option every day, which you don't always get in Spanish AI catering. We never queued for a table at any time of day though we were a group of 5. the dining room isn't massive so I think this was impressive. Pool bar food was also plentiful and popular with my teenagers - burgers chips etc plus salads and pasties, all ready to eat.
You can hire pool towels for refundable €10 deposit, saves space in the cases.
The room included a fridge and kettle, the shower was powerful and hot enough, the Aircon was powerful and cold enough. They also leave you a handy sturdy bag which we used to take towels, drink bottles and snorkels to the beach.
The pool was never too overcrowded and the lifeguard was strict but enforced the rules fairly to everyone - no diving, no inflatables.
Location is very good, 200m from the back gate is the beach, or on to Palma Nova shops and bars. The beach is clean and the sea is lovely, plus there's a supermarket, tourist shops, McDonald's, bars etc down the road as well as Palma Nova main beach.
Bad points:
Only one bar and no self service drinks so always a long queue. Bar staff weren't exactly efficient and would wander off once you got to the front of the queue, or several would be vaguely messing about with glasses while the queue grew. Also Spanish visitors would tend to dodge the queue and the staff would serve them first, I saw other guests get vocal about that more than once.
The rooms are snug for more than 2 people and you can hear some noise from other rooms (though the Aircon is quite loud so drowns some of that out). The bathroom door is glass and has no lock or latch, so pushes to rather than shutting properly, not good if sharing a room with shy teens. Balcony is tiny and will only fit 2 chairs and a small table.
There are no where near enough sunbeds for the amount of guests whatsoever. It wasn't even that people were reserving beds and not using them, there just aren't enough. We spent every morning swimming and sitting out but none of my family got a sunbed at all during the entire week. The hotel has small grounds but they needed to replace the tables and chairs outside the pool bar with more sunbeds to help a bit. I don't think it's acceptable to never get a sunbed once, and that's never happened to me at another hotel - I don't care about having one in the front row or near the bar, I just want somewhere to put my towel and flipflops while I have a dip then to relax on while I dry off and read my book. That shouldn't be too much to ask for from a 4* hotel which isn't cheap in August.
The sunbed man on the beach is rude, if you pay for a bed (€18) the ticket says your hire ends at 6pm. But if you go to the beach after 6 and sit on a bed he comes and shouts at you that you have to pay or wait til he goes home - what am I paying for if hire ends at 6 and it's gone 6? Then he sits on a sunbed and glares at you, a very uncustomer-friendly atmosphere.
A lot of the hotel staff are rude and show no sign of wanting guests to have a good time. Our room key stopped working 3 times before they replaced it. Once when I was dripping from a swim in the sea just in my cossie and towel it didn't work again so down we go from the 3rd floor to reception and then I stood for 15 minutes at reception while both the receptionists fussed over a Spanish guest and went back and forth multiple times getting her extra sheets, info, towels etc. And I speak no Spanish but my children do, and so they understood what the receptionists were saying to the Spanish guest about us - let's just say it was completely unprofessional and completely uncalled for.
There is no attention to small nice gestures eg no bottle of water in the fridge, even 3* places give you a bottle of water! Cleaners don't change the bed or sweep the floor or replace toilet rolls or soap when you run out unless you find them and request it. I've never experienced feeling like the hotel staff don't want guests there, maybe it's a Majorca thing or it's a Globales Palmanova thing because I've not had that in any other Spanish holiday resorts.
There's nothing to do at this hotel - the animation team seem good with kids but if you want to do something just with your family there's nothing. You can't laze by the pool, there's no sunbeds free. My teens like to play pool or ping-pong or air hockey, I always check a hotel has those when I book. The air hockey table is crammed in a corner by the stage and was out of order and not fixed when we were there. The pool table is locked away all day in a room only open 5-11pm - why? It's an unstaffed bar, just open the room! The table tennis table is in very bad condition and is in the full sun up several levels of patio - so when the ball bounces off it goes through the fence and onto the street below and you have to go down 2 sets of steps, out of the gate and into the road to find it. And when you've tried and failed to do something active and let your teens go online instead, the WiFi is really terrible.
So a lovely setting and a good experience with the food and pool, but I won't be spending my hard earned money again on a 4* hotel which can't provide me so much as a bottle of water or a sunbed, and where most of the staff seem to actually despise the guests."
