"I'm writing this review for the Iberostar Es Trenc in Mallorca, even though I must confess - I haven't been a guest at your hotel yet. Please allow me to explain this unusual circumstance, because the reason is both simple and extraordinary.
I am a frequent returning guest at the Iberostar Fuerteventura Palace, where I have always enjoyed wonderful stays. During my most recent visit, I decided for the first time to experience the spa - and there I had the immense privilege of meeting Dalia, one of your team members who is currently working at the Fuerteventura Palace for several months.
I am writing this review because I want Dalia's colleagues at the Iberostar Es Trenc to know what an absolutely exceptional representative of your hotel - and indeed of the entire Iberostar brand - you have in her. No matter where she works, Dalia is a shining example of excellence, dedication, and genuine human care.
Over the course of two back massages and hot stone treatments, I experienced a level of expertise, compassion, and professional skill that has honestly left a lasting impression on me. Dalia possesses what I can only describe as a profound, almost intuitive understanding of the human body's muscular system. Her hands don't just massage – they listen, they explore, they understand. She has an extraordinary ability to identify exactly where tension has built up, where muscles have cramped, and where the body needs release and healing. This isn't guesswork; this is deep, professional knowledge combined with years of experience and a natural gift for reading the body's signals. The way she applied this expertise through her skilled hands was nothing short of phenomenal. I could feel that every movement, every pressure point, every technique was purposeful and tailored specifically to what my body needed in that moment.
What made the experience even more remarkable was the human connection we established despite a significant language barrier. Dalia is from Mexico and speaks Spanish as her native language, with limited English. My own Spanish, I must admit, is quite rusty and far from fluent. Yet somehow, this barrier became almost irrelevant. Through a combination of simple words, gestures, genuine smiles, and what I can only describe as being on the same wavelength, we communicated beautifully. It's a testament to Dalia's incredible empathy and emotional intelligence that she could understand not just my physical needs, but also create such a warm, comfortable atmosphere where language became secondary to human understanding.
What truly sets Dalia apart is her holistic, conscious, and reflective approach to wellness. She doesn't just perform treatments mechanically – she truly thinks deeply about each guest's individual needs. She demonstrates a level of awareness and resilience that is rare to find. At the end of my sessions, she took the time to share valuable insights with me about how different points in the body are interconnected. She gave me practical tips and simple techniques that I can use at home to find more relaxation and maintain the benefits of the treatment. These weren't just throwaway suggestions; they were thoughtful, personalized recommendations based on what she had observed during our sessions. I'm genuinely looking forward to trying them out, and I'm grateful to have this knowledge to take home with me.
In a world where service can sometimes feel routine or impersonal, Dalia stands out as someone who brings her whole heart to her work. Her warmth, her dedication, her knowledge, and her genuine care for her guests' wellbeing shine through in everything she does. She has the rare ability to make you feel truly seen, heard, and cared for – not just as a hotel guest, but as a human being.
During our conversations, Dalia also told me about her home base at the Iberostar Es Trenc in Mallorca. The way she spoke about it, combined with the exceptional experience she provided me in Fuerteventura, has genuinely inspired me to consider visiting your hotel in the near future. If the rest of your team shares even a fraction of Dalia's dedication and spirit, I have no doubt that the Iberostar Es Trenc must be a truly special place.
To Dalia's colleagues at the Es Trenc: you have an absolute gem in your team. She is not just representing your hotel beautifully during her time in Fuerteventura - she is elevating the entire Iberostar brand. She embodies everything a hospitality professional should be: knowledgeable, skilled, empathetic, warm, and genuinely dedicated to making a positive difference in guests' lives.
Dalia, if you're reading this: thank you from the bottom of my heart. Your knowledge, your skill, your kindness, and your wonderful spirit have made such a difference to my stay in Fuerteventura. You are a true asset to Iberostar, and I hope your colleagues in Mallorca appreciate what an extraordinary person they have on their team.
To the Iberostar Es Trenc management: treasure Dalia. Professionals like her are rare gems, and she is a credit to your hotel and your entire organization.
I look forward to hopefully visiting the Iberostar Es Trenc in Mallorca soon, where I would be delighted to experience Dalia's exceptional care once again in her home environment.
With deepest gratitude and highest respect,
Christian"
