"Bit of a let down this visit. I made this booking 11 months prior to our visit. Booked 2 apartments under category Pool or Solarium view and completed the request box at end of booking form for a ground floor apartment with walk-in shower due to disability/mobility issues. Full explanation of issues was given, including my fall on La Penita steps in May 2025 causing hospital stay for broken rib. However, when the categories were reorganised after my booking, whereby ground floor apartments could be specifically booked at an extra cost, apparently nobody from admin checked the special requests from clients on bookings prior to change over to new system. Two weeks before our arrival I emailed La Penita with our time of arrival and reminder of my request for ground floor with walk-in shower. (This procedure I have done for many visits). Reservations then informed me that both apartments booked had been allocated to middle floor which have an over the bath shower and that if I wanted ground floor I should have specifically booked that category even though it wasn’t available at the time of booking and that they were now booked up for our visit in January! I responded that my future 3 bookings had all been made specifically for ground floor but that this wasn’t available at time of booking and if I had been informed of change I would have willingly paid the extra charge. On the plus side from reception they did honour my request for assistance with luggage and sunbed on terraces. Very disappointed as middle floor apartments smaller than ground floor and quite dangerous for anyone with mobility issues to climb into the bath to use shower. Very slippy as no non-slip surface! We all love La Penita but have seen several comments on social media regarding the big rise in cost of accommodation. I paid 1338.24 euros in October 2024 and this year the cost will be 2153.73 euros, circa 55% increase. Whilst the new bar and reception areas plus the future solarium renovation and new supermarket are fantastic, the apartments themselves are very dated. Prices are now coming into 4 star price but unfortunately the apartments are still 2 star. It is with regret that I have had to be so negative on this review. The situation of La Penita is ideal and overall the staff have been fantastic - I would usually give a positive report and recommend. Myself, friends and family all love returning here several times a year, although for one visit per year we now go to Fayna with family as La Penita do not have any 2 bedroom apartments to cater for a family of 2 adults and 2 children. We are all looking forward to our visit in April and being accommodated ground floor with walk-in shower (NO BATH)."
