H10 Suites Lanzarote Gardens

"Let's start with the good things about this hotel... 1. The entertainment for kids is great and my son left with great memories of Daisy (the kids character!). 2. The pool and pool area is so clean. 3. The room was clean. 4. The food was AMAZING quality and the staff in the restaurant were friendly and efficient. 5. The location is really convenient. Over the road from a nice beach and walkable to lots of supermarkets, shops, and restaurants. 6. Taxi from the airport is 15 mins and under 20 euros. 7. There's a separate sitting room which we aren't used to - great for bedtimes with kids. 8. We were half board and even paying for drinks and food at lunch, it worked out quite affordable. They didn't overcharge like many 4* hotels tend to, and you could help yourself to free water stations. The not so good... 1. They have building works going on during the day which is a bit annoying. If they know you're going to have a room nearby, they should forewarn you - let you know what time it'll take place, and maybe offer a few free cocktails to make up for it. They could also try and hide it a bit more. It was very visible from our room and from the pool. We complained and the manager did come to find us to apologise but it didn't really make up for it. There are a few bars behind the hotel that stay open until 2am and they are pretty loud too (although not the fault of the hotel really but noise in the day and night was so annoying). 2. There's only one pool area, albeit with 2 pools. So it can feel a bit samey visiting the same area and sun loungers every day. 3. We were in a renovated room and whilst clean and it has handy things like a fridge and kettle, it didn't feel really 4* standard when I compare it to other places we have visited. I think the decoration is a little basic but not the biggest issue. 4. We got no help carrying bags to our rooms on arrival and this hotel has no lifts (although only 3 floors max). Not an issue for us as we only had hand luggage but could be annoying for people with more luggage or more kids. 4* hotels normally offer some help. 5. There are SO many kids. Obviously this hotel prides itself on what it offers for kids but my gosh, it attracts so many families that it can be quite noisy in the restaurant. And the mini disco is absolutely mental but the kids love it. Overall it's the cheapest hotel and holiday we have found for the school holidays so we still thought it was good value for money, even with a few niggles. This hotel has a funny way of growing on you by the time you leave, maybe because you see your child having so much fun there :-)"

"Very very family oriented hotel . Our room was amazing and so were the staff that work at this hotel . The biggest let down was the dinning room and the food . Not how I remember a h10 hotel . Paying a lot more money to stay in a h10 it shocked me how basic the food and restaurant were . We also had noisy building work going on every morning at 7.30 am . We were told it’s nothing to do with the hotel despite it affecting our morning sleep . Sadly despite going to Lanzarote every year we definitely won’t be back to this hotel it’s not for us . It’s also put me off paying more money to stay in a h10 they are not how I remember."

"Firstly, location is good. 10mins walk to beach and roughly same to ‘the square’ and the highest concentration of restaurants and bars. The hotel is nice and the staff work very hard with the cleaning and groundskeeping etc. staff on reception are quick and efficient. Nice little gym if you fancy a workout whist on your hols. The rooms are clean and adequate. Ours was in the Gran Canaria block. Family room so had separate bedroom and 2 balconies (one with table and chairs and the other with loungers). No complaints. The reason for my rating is purely about the food and drink offering. The restaurant, or should we say canteen, because that’s how it feels. Kids running every direction, largely unchecked. Hands flying into dessert sections and I saw one kid climb, feet next to the plates, to get at ice cream and parents did nothing, nor the staff. But that still doesn’t explain my rating. The food was poor. I went into this one eyes open, travelling with wife and teenager, I knew there would be little for a teenager but I detract, the food was a big disappointment to the extent that aside from breakfast, we chose to eat out during the holiday several times. Only saving grace is that we didn’t opt to immediately upgrade to AI from Half Board until we’d sampled the food, and that sealed it for us. No point upgrading and so ate out a fair bit. If you’re travelling with little kids and you don’t mind poor food offerings or, like us, can mix it up and eat out, you’ll be fine. Plenty of great restaurants around. The hotel is all very much geared towards families with little kids, which is absolutely fine. This just wasn’t a good fit for us."