Fenals Garden

"Booked in a hurry!! Wasn't 'cheap' though, for last minute!! (<48hrs) We arrived very late (4am) due to flight delay. I had to wait until the next day for a safe etc. The fridge in the room was plugged in but locked!! Made a right noise!! There were no drinks in the room (water), which I've had in most 3 star but definitely 4 star!! Had to pay at reception for some water. Finally asleep around 5am. 9.18am the maid was banging on the door!! She was so aggressive and rude!! Went to reception for safe key and pool towels. The pool towels were room towels and they were tatty!! Not white, at all!! Stained/marked! Gross!! When we changed them, we were given towels that I assume were what guests had left!! I wish I'd have taken a photo!! They were kid towels, football team towels and one can could only be described as a tasseled rug!! The restaurant!! We had breakfast twice. It was basic and poor!! The wait staff and the egg cook, were all really lovely, polite and helpful. We ate one evening meal but again, I've stayed and ate at better 2 and 3 star accommodation!! Second morning, the maid again, banging on the door and came back 3 times, all before 10am!! She said, 'No clean today' & tapped her wrist, I assume about time. This continued throughout our stay. The final morning, we had to be out of the room for 10am and she banged on the door again at 9.15am!! She was ruthless!! The air-con wasn't the best either. Very weak. The balcony was dangerous. Huge trip hazard steppinh out but when you were stood on it, it was on a slope and you felt like you were leaning/falling! The bathroom was small for the amount of things in there!! You couldn't open the door properly due to the size of the sink unit, it always banged into the bidet. It was a relatively short stay but it's made a lasting impression and not for any good or nice reasons!! I would generously rate this a 2 star hotel, at the most."

"We stayed here for 1 week as part of a half board package that included seeing the Spanish GP over three days, we had a hire car, normally we prefer airbnb stays, overall we found it very good, and surprised at the value provided, decent sized terrace, everything worked, rooms are slightly dated, but clean, bathroom was great, shower was superb, towels changed very day, We arrived late, but suitable dinner was ready for us, we found the buffet very good, varied foods, excellent choice, staff very polite and super friendly, we took a travel kettle, and you have to pay for a mini fridge, worth it so we could have tea and coffee (and beers!!) in the room. Only 20 mins from beach, a pool view is better, less noise than a city view, there was only two spare points for charging, so bear this in mind, there is a well stocked big supermarket close. For the hire car we found some free parking about 5 mins away. The Hotel is situated in the better part of Lloret De Mar, loads of bars and restaurants"

"I travel quite often and never came across such a non pleasant 4 star hotel. The rooms were not clean - a lot of hair on the bed sheets, finger prints and dirt all over the bathroom. Food wise - a lot of selection but most stuff are tasteless to say the least, tables are dirty and the weirdest thing, after a few nights, they stopped letting certain people fill water in the machine they have in the dining room (same with the juices they had there). What made me write this review is actually the weird request to stop brining bags to the dining room - meaning small bag with money, medications or anything important had to stay in the hotel room. Super weird and bad service overall. WOULD NOT RECOMMEND, there’s many better options around the area."