Hotel Bonalba Alicante

"I was at this hotel with 15 friends to play golf. We had room, breakfast and dinner included which was fully paid in advance. On returning home many of us received extra charges on our credit cards that did not appear on our hotel invoice. When we contactd the hotel we got no answer as to these charges. My advice is that if you choose this hotel, on check in, do not leave a credit card imprint at the reception. Pay cash for any incidentals."

"Booked hotel described as having an indoor pool and playground, as we were travelling with my 3 year old granddaughter. The indoor pool is part of the spa and only open to adults. There is no children’s playground as advertised. The outside pool is not heated and freezing. The hotel itself lovely. Room big and clean. Bathroom but dated but good enough. Food was good although evening meal didn’t start until 7.30pm so quite late for little ones. The hotel is about 30mins away from the airport taxi cost €46. Beach and Alicante centre again a taxi ride costing €26. We would not recommend this hotel or return."

"I DID NOT GET TO STAY THERE FOR THE FOLLOWING REASON...Absolutely awful customer care. Had a loft suite booked for a long weekend with the family, who were flying out on Saturday morning and staying until Tuesday (I had been in Denia with a mate for the previous week). On the Friday evening at 6pm (less than 24 hours to checking-in) I get a message from their WhatApp business account stating the loft suites had "technical issues" and were not available. I was offered replacement rooms OR a full refund. So, I opted for a full refund which they stated in writing had been actioned. 3 weeks later (after 2 phone calls, 2 ignored emails and an ignored WhatsApp) and no refund. I have now had to get my credit card issuer to begin a dispute claim. Whatever you do, book with your credit card as at least you have the reassurance that you can claim, should this happen to anyone else. If they could have reassured me that the refund was in progress, it wouldn't have bothered me. But three weeks later and completely ignoring the situation is unprofessional and doesn't bode well for future recommendations."