Bed4u Bilbao

"Stayed 6 nights and really wanted to like this hotel but… Location not suitable for a female. Burly men might feel safe. Very dark area that abuts an immigrant populated area. I did not feel safe walking out after dark so I ate in hotel several nights. No recommended restaurants close enough to hotel. Fried peppers were fabulous snack (light a light hollow French fry) but wasn’t impressed by the rest of the meals I tried including the hamburger of the salad. The girl who runs the restaurant at night is very friendly and competent although she does not speak English. Most of staff spoke poor English, front desk clerks better than the rest. The hotel is an ihg voco but on my credit card statement hotel put thru the name as “Kirikiño Immuebles” and Chase did not apply the correct # of points so I was forced to waste my time calling Chase to rectify and based on experience will need to call several times to get my points. Why can’t a hotel use its proper name with credit card transactions? 3 of my 6 days I requested no housekeeping and was told I would receive the additional points (500/day)when my stay posted to IHG. I inquired re posting of the points several times and told them that at every other IHG hotel the housekeeping points posted within 24 hours of the night, not after checkout. I NEVER received my 1500 points. Breakfast was very good although on some days food was not replenished after 9:30-9:45 (closes at 10). I think replenishment depended upon who was on staff that days. They will make you some eggs/hot entries if you know to ask. There is a small menu by the checkin desk but they dont hand it to you. You need to know to ask for the menu. I never saw it on a table. As Diamond I did receive a nice upgrade to suite. Note, the suites include a coffee machine but not a tea kettle. I did request a kettle and after 2 days my request was granted. But the tea was not replenished daily even when I did have housekeeping service. Beware, standard rooms are tiny. Nightly rate was good but not worth it. Next time I’ll stay closer to town in location that will feel safer to me. Bilbao should not be missed but stay elsewhere if you are female. IHG needs a more central property in Bilbao."

"We stayed one night here after flying into Bilbao airport. The staff was kind, patient and spoke English well. This seems to be a new hotel. All rooms are very modern if that's the vibe you want. Very clean facility with nice toiletries provided. I would stay here again. Just be aware though: if you are going to Casco Viejo be aware that the quickest way there may not be the safest walking there at night. The staff told us kindly to take the longer but more scenic route."

"A great hotel 15 minutes walk from the city centre not recommended if you have walking difficulties as it’s on an incline. The rooms are small but immaculately clean. The hotel staff make you welcome in every department. Breakfast has a ray of choices fresh and tasty very enjoyable. A big thank you to the reception staff, the bar attendant , the room cleaner and the breakfast staff for making our stay a great memory in a wonderful city"