As Cascatas

"It is a pity to right this review however it has to be done. This is our 14th year staying in As Cascatas and is our last. The apartments have become completely run down. The shower pressure is non existent which we reported yet nothing was done. It was shocking that even so the water was completely gone for 5 days consecutive days, they rang to check it was it back but never an apology or any further check up. Also there was no shelf in the shower for shampoo etc, tiles were also broken and the shower drain cover was gone. The water being gone was absolutely ridiculous for a 5 star resort. In the bedroom the bedside locker was broken with the marble piece coming off the top. The beds themselves were hard and the sheets were not white anymore (completely old looking). The couch had a huge stain on it and the carpet in the sitting room was stained. There was mold on the wall in the kitchen at the back door. I never usually leave reviews however I don’t understand how this place is a 5 star. The cleaning situation was completely hit or miss. If the cleaners did show up they were arriving at 5:30 in the day which is not ideal with a family. Some days they actually didn’t show up to the apartment. As a five star resort the bed sheets were not changed once. The front desk were not helpful at-all. The reception desk staff were unprofessional, we actually had an incident with one who was quite rude to one of us. After coming here for so many years it was genuinely so disappointing to see it gone so downhill. To be honest, charging five star prices for a service that is definitely not 5 star standard anymore is frustrating and we won’t be returning. I hope the hotel takes these reviews into account as we used to love coming to As Cascatas. Unfortunately we will not be returning as we feel for the price you pay you do not get the 5 star experience. The Hilton part of the hotel seems to be much more modernized and has great facilities yet As Cascatas is way behind."

"This is our fourth visit here, but it is sad to see the whole place has become very run down. Shower pressure non existent, no shelves in shower for gel/shampoo etc, broken tiles on the floor, and a general feeling of being very uncared for. Having lived in Portugal for many years, I am very aware of Portuguese culture and speak the language. However, the attitude of the front desk staff for the apartments is very miserable. To them the customer is a nuisance. This will be our last visit, and I am disappointed that even after making a complaint, no one got back to us because they couldn't care less."

"Lovely greeting on arrival very informative on the apartment and amenities. Booked a 2 bedroom apartment which was very spacious, clean with good facilities. Very relaxing round the pool, comfortable sun beds which were plentiful and towels provided. Facilities available for use at the hotel but only used the gym which was very well equipped. Can’t comment on the food as we ate on the marina every night. Shuttle bus available but only took 8 passengers and 10min round trip, if you were unfortunate as we were a few times and had to wait 30min so decided uber was the best option as only 4 euro a trip. All the staff are wonderful and a credit to Hilton. Will definitely book again if looking for accommodation in Vilamoura and I highly recommend the apartments."