Hotel Indigo The Hague - Palace Noordeinde

"This hotel is very central right opposite the royal palace. I’d booked a car park space as they only offer 3 but when I arrived a member of staff was parked in my allotted space, so had to park next to the dustbins. Check in was ok no upgrade was offered but I was told that they would give me a mini bar for my stay (this never happened) Our room was large enough but smelt like someone had been smoking in there (we don’t smoke) so a gentleman came up with air freshener and we opened the windows. The mattress moves in the night and the bedsheets are not large enough to fit the bed. Breakfast has lots of choices but first morning it’s not explained by anyone how it works 🤷🏻‍♀️ I asked for a teapot to be told they didn’t have any ( Dutch just put teabag in cup).. On our second morning I was asked if I wanted a hot drink by MILLY I explained I only drink tea from a teapot and sadly the hotel hasn’t got any, next morning there’s MILLY with a lovely little teapot BIG CLAP FOR MILLY. I had a email the day before we arrived saying that the hotel bar/restaurant was closed at 15hrs due to a refurbishment that was happening so no night cap there, it might’ve been better to have been advised earlier then I would have had the opportunity to change hotels. At times it seemed that the staff though they were doing you a favour by letting you stay there, which sadly I won’t"

"We stayed at the Indigo hotel for a mini break in October. The hotel is central for everything. The staff were very helpful, pleasant and patient. Jamie, Valerie and Lucia on reception we’re ready to help us with all sorts of enquiries. We had breakfast every day and Fenne was also very pleasant and helpful. Would stay here again."

"A very impressive hotel with some amazing features. I was given a suite with split levels and was so impressed with the decor, comfort and overall standard. The breakfast was good in terms of choice, despite the portion size being very small when ordering the menu options. There were a few features that were unavailable during my stay which was a shame. I think there was some refurbishment going on? I only noticed towards the end that there was a gym close by that you could use as part of the package. It was never mentioned to me. The fella on reception was really friendly and helpful, but some of the breakfast staff a little too abrupt for the hospitality industry I felt. I didn’t sleep too well due on some of the external noise. Not the hotel’s fault of course, but some folk enjoying parting mode outside my window until early hours in the morning. I’d stay again, but request not to be on the same location I guess??"