Twenty One Hotel

"I would rate this hotel around 2.5 to 3 stars at best. During my stay, I experienced several issues and did raise them with reception. Unfortunately, I did not feel that my concerns were taken seriously. I requested a room change due to significant noise issues, but I was told the hotel was fully booked and that no alternative rooms were available. However, rooms were still available to book online at the time, which made this explanation difficult to understand. I also couldn’t help but notice a difference in how guests were treated. My male colleagues attending the same conference were proactively offered quieter rooms and given options upon arrival. When I asked to move to a quieter room, I was told no, despite apparent availability. The inconsistency was disappointing. The noise levels are extremely high — not because of inconsiderate guests, but because the walls (both between rooms and facing outside) are incredibly thin. You can hear everything. If you’re a light sleeper or need rest for work, this is far from ideal. The bed was also very uncomfortable. There was no mattress topper, and you could clearly feel the springs. I had to request a topper just to make it bearable, and I am generally not a fussy sleeper. I had read other reviews mentioning that staff did not engage when issues were raised. In my case, I did speak to reception, but unfortunately my requests were not resolved at all just a "no we are fully booked". Finally, the Wi-Fi was extremely slow. If you’re planning to work during your stay, be aware that the connection may not be reliable — I had to hotspot from my phone to get anything done. Overall, this was a disappointing experience and not one I would choose again."

"We just came back from a 4 night stay as we had a birthday celebration. You cannot fault this hotel. On arrival we were greeted by very professional and friendly reception staff. As we were a bit early they offered to put our luggage in a holding room while we started to explore the area until we were able to get to our room. The room was amazing with stunning view from our massive balcony/terrace (Room 502). It had all you need. Coffee, tea etc. The housekeeping staff was always smiling and did a great job. If you are out for the day and come back to the hotel but want another glass of wine or anything else, I recommend to go up to the 6th floor where the bar is and enjoy the atmosphere. The Hotel is very central located. It is just a 10 minute walk away from the famous shopping street "Via del corso". It is a great starting point to explore the city. On check-out we had again very professional and friendly reception staff. We will definitely be back. Thank you"

"Fabulous stay, hotel is in a really good location and within walking distance of many of Romes landmarks. All the staff were friendly and welcoming. Hotel was also exceptionally clean. Only downside was the noise from our neighbours, there was a connecting door between our room and next door and we could hear everything. Maybe wouldn’t have been as bad if they weren’t clattering around until gone midnight then up again blasting the hairdryer before 6am! I would definitely stay again but request a room without a connecting door."