CC Palace Hotel

"CC palace was a wonderful experience for my husband and I. We went from 2/28/26 - 3/7/26. It was my husband’s bday and the breakfast staff planned an unexpected surprise for him. I loved it!!! A special thanks to Rogelyn, Adelina, Aura, and Alice. These ladies made his bday and everyday a wonderful experience. They remember your order, so welcoming and friendly every day. The breakfast is also so yum!!!! Lots of choices and everything you will love. I don’t know who was responsible for decorating the room for his bday. There were balloons and petals all over the bed that read happy bday. It was perfect and made it even more special. Thank you to whoever took the time to do that. At the front desk Eloise is simply amazing. She helped with everything and answered all my questions. The location is perfect. I did a lot of traveling by train and it was a 12 min walk to get there. Also close to the colosseum and other attractions. Lots of restaurants, coffee, sweets, and options around. There is a grocery literally right next door. The room has everything you need and sooo clean everyday. If I ever have the opportunity to visit Rome again I would stay here again."

"When I made this reservation, I deliberately paid extra for a cancellation option valid until the 25th, to protect myself against unexpected circumstances. On the 28th — just three days after the cancellation window closed — war broke out. At the time of my scheduled stay, Israel was under active missile attacks. Sirens were sounding daily, and the country’s airspace was closed. Airports were shut down. Commercial flights were canceled. Leaving the country was physically impossible. This was not a change of plans. This was not a missed flight. This was a war situation. I contacted Booking.com repeatedly. Each time, they reached out to the hotel on my behalf. I also contacted the hotel directly through multiple phone calls and emails, explaining the situation in detail. Each time, the answer was the same: refusal. No flexibility. No willingness to postpone. No meaningful attempt to help. I was not demanding a refund outside the rules. I simply asked to postpone my stay to a later date — when flights would resume and travel would become possible again. That request was denied. The result: €1,550 paid for a stay I was physically unable to reach due to closed airports and an active war situation. In moments like these, hospitality is not measured by room quality or décor. It is measured by empathy, judgment, and basic human decency. This hotel chose strict policy over compassion. It chose technical rights over reasonable understanding. It chose procedure over people. Future guests should be aware: if extraordinary circumstances arise — even circumstances involving closed airports and missile attacks — do not expect flexibility here. When crisis came, this property made its values clear. Policy over humanity."

"Grazie mille to everyone at CC Palace Hotel Rome for such a lovely stay. A special shout out to the Reception team and also Alice, Adelina, Aurora, Rogelyn, Joshua, Sol and Gerald who were incredibly kind, attentive, and welcoming throughout. The coffee and breakfast spread were fantastic, and the overall warmth of the staff made us feel genuinely cared for. Highly recommended! The Q’s of Room 206"