Renaissance Naples Mediterraneo

"This hotel is conveniently located near tourism attractions and famous restaurants. The friendly staff and valet parking (around €35 per day) make it a great choice."

"I have stayed exclusively in Marriott properties for business and leisure for over 26 years and am a lifetime Titanium Elite Member. I have never been more frustrated with a property and specifically the Front Desk Staff than the Renaissance in Naples. 1) Did not properly alert guests that there was a taxi strike in Naples the day of our departure and we missed our train to Rome after sprinting through the subway system. When I called to suggest they do more, the staff member was defensive and negative saying they had put signs out and making it my fault. No apology. No concern for my situation. Just plain nasty. Neither my wife nor I saw a sign plus a sign did us no good sitting in our room getting ready thinking we had time. 2) Front Desk claimed they were trained Navigators but had little to no good suggestions about things to do and were annoyed when I asked. Again, barely even tried like I was a bother to them. 3) upon arrival there was little to no recognition of my loyalty status, and the upgrade provided was just a normal room with a lousy view. I called down to ask about an upgrade … no answer… so I walked down and asked. We were provided a much nicer room with a view but it seemed like a hassle to the front desk person. I’m not being high maintenance … every other Marriott I stay at recognized loyalty at check-in, welcomed guests, checked to see that a room was a good one or explained why it wasn’t possible to do better. In short, they cared about the people who were their guests. This Front desk seemed to care about how soon they could leave, every single one of them. The people that DID care was the servers, cleaning staff, and mostly doormen who jumped to try to help us, pointed us to directions etc…. First time in 26 years I’ve been this disappointed"

"My wife and I spent one night in this beautiful hotel as we are from Dublin and wanted to visit somewhere different. From the minute we arrived in the hotel, we were greeted with such politeness and professionalism from the receptionist Ernesto. He was amazing at his job and he is a credit to this hotel. We were expecting our room to not be ready as we arrived an hour and a half before the check in time of 3pm and we wanted to chance it, and to our surprise, our room was ready. When we got to our room, we dropped our bags and went downstairs to the O’Koffi bar and Vicenzo was our waiter. He was fantastic, charming and very kind to us. Later on in the evening we went to the rooftop bar and Francesco looked after us so well. He came over to us regularly to see if we needed anything and he incredible at his job. The hotel is beautiful, food was delicious, the jacuzzi on the rooftop on the 10th floor is a sight to behold as it has amazing views of all Naples but what stood out to me was the staff. They went above and beyond to make our stay enjoyable and made us feel welcomed. We will definitely return again in the near future."