"We booked a 7-day stay directly with the hotel for approximately €500 per night. Upon arrival, we received an upgrade to our room: a room with a small private garden... The garden consisted of earth, some blades of grass, two worn-out garden chairs, a broken flowerpot, skewed patio lights, and, to top it all off, a meowing cat that wouldn't leave. After protesting, we requested a different room, but it was of the same standard: 1960s style, bare, and uninviting. Anything better wasn't possible because they were fully booked. The hotel has four renovated (beautiful!) rooms, which they advertise extensively on their website, which is highly misleading. What you see is NOT what you get. Ultimately, 80% of their rooms are outdated and haven't been renovated in years. The bathrooms are dirty (black mold in the corners), uncomfortable, and the ventilation makes a terrible racket. The air conditioning in the room is also very noisy. When we complained to reception, we immediately received a one-time voucher (in a thick envelope) for a 10% discount at their restaurant; apparently, they're used to this. Upon check-in, you receive a 3x3 cm piece of paper with a QR code and you have to scan this to discover the hotel's facilities. The plastic window frames let in all the noise (night parties, music, chatter, etc.), and at 6:30 a.m. the cleaning crew starts in the hallways. Meanwhile, you can also hear all the noise from the breakfast room, where tables and chairs are being moved around en masse every day.
But no worries: we'll just relax at the (beautiful, by the way) pool. The pool is open until 6 p.m., but from 5:30 p.m. they start "cleaning up," turning off the sprinklers and removing everything. Moreover, you shouldn't expect to enjoy the tranquility of the sea: from 1:30 PM onwards, the hotel lives up to its "Club" name, and the pool area becomes a far-too-loud "Clubby" music bar. If you ask to turn the music down a bit, you're summoned to the manager, who grins and lowers the volume briefly, then gradually turns it up again. Complaints from other pool guests were also dismissed with a laugh. The breakfast looks generous, but it consists largely of "cakes," and an omelette costs an extra €10.
The staff tries their best, but the atmosphere is lacking. You don't feel like a "guest" at all. The hotel is clearly run by owners who ignore all criticism (see other reviews) and who only see tourists as someone they can "squeeze" out of you. Everyone wants to come to the Amalfi Coast, so let them pay for it...
The hotel has a beautiful view, a lovely pool, and SOME nice rooms. That's all there is to it. For everything else, you're better off choosing a different hotel; you can definitely find them at these prices, even on the Amalfi Coast.
I hope this review will help other tourists avoid this misleading website, which—just like ours—has significantly ruined our trip to the Amalfi Coast."
