Irida Aegean View

"Apologies for the delay in reviewing this Hotel. In August 2023 my family and I stayed at The Irida View, in Skiathos for 10 nights. We were put in room 16. We spoke to the Manager and Receptionist immediately to communicate that the accommodation was unsatisfactory. The main bedroom had no external window or private balcony or indeed any balcony at all. The rooms were not decorated in a contemporary style and we did not have an uninterrupted sea view. We paid l a lot of money for the privilege. We asked to move to an alternative room however were told this was not possible as all accommodation in the entire Philian Group on Skiathos was fully booked for the duration of our stay. We booked our holiday based on the photographs provided by yhe Hotel’s marketing, instagram and social media accounts. The photos are wonderful and show rooms with doors opening onto private balconies. Outside our room was a terrace next to a cupboard used daily by cleaners. All guests and staff of the hotel had to pass by this terrace every time they entered or left the hotel. We also had other issues with the room (photos available) Cleaning equipment was left on our terrace until we asked for it to be removed. Broken outside light on arrival, which we were told would be fixed the next day and remained broken for the duration of our stay. Leaking open ended air-conditioning pipe which spilled onto the terrace. An engineer was called who placed the pipe into a plastic bottle. We had to empty this bottle several times a day and it remained unfixed for the duration of our stay. Opened ended copper tail pipes in bathroom. Bathroom in need of full upgrade. The shower only partially worked. Overspill pipe from private balconies above would spill onto the terrace when wet clothes/towels were left out by guests in the upper level rooms. The terrace was dirty and unclean when we arrived. The Reservations Manager of Philian was in communication with us. She was aware of how disappointed and upset we were. We feel we were mis-sold the holiday, due to the room not being as advertised, along with the issues outlined. We had subsequent correspondence with the Philian Hotel group Reservations Manager who when asked if we could have the direct email of the CEO of Philian Hotels Makis Koukoulakis she refused. We then tried via LinkedIn to contact him but our direct message was ignored To be balanced we were offered feee water for the room and free taxis and whilst this was appreciated it did not in any way compensate for the disappointment of our expectations from this hotel or the price we paid. As a very important side note the Staff here were beyond excellent. In particular Alexandra ..the most exceptional individual and representative of the Hotel. She absolutely held up the Hotel and she went beyond all expectations. I’m sure the Philian group values her…she is the biggest attribute to this Hotel."

"First impressions were good and immediately you get an idea that it is a small hotel. The outdoor areas were neat and tidy however the sun loungers could have done with a bit of a paint touch up. The room had an amazing view - I was in room 7 and I had a great view of the sea. The bed was very comfortable and the cleaners did a good job of tidying/cleaning the room each day. My only criticism for the room was that the bathroom silicone/trim needed some tlc in the shower and the shower head pointed towards the wall. It was no big deal having to shower holding the shower head but would have been easier if I didn’t need to do it. Breakfast was nice, a lot of sweet options although you had the same options everyday which did get a bit boring. The bar food and drinks were better. The staff were all friendly especially the staff member with brown curly hair, apologies I cannot remember her name. I think she may have been Irish but spoke fluent Greek. She was very friendly and helpful with recommendations - nothing was too much trouble. My main criticism for the hotel would be that I was awoken before 8am by crashing and banging in the walkway outside my room and the cleaners/staff talking at a very high volume every morning. I have no idea what caused all the noise in the morning but me and my family found it very inconsiderate especially when you want to relax without an alarm on holiday. I also found the cleaners to be quite itchy to get into your room to clean it each day and on one occasion they knocked on my door when I wasn’t quite ready to leave my room. I presume they just want the early finish. Overall, the hotel did the job and there are a lot of good points to it. For info, it took us about 15/20 mins to walk into Skiathos town. Small improvements like TLC on fixtures/fittings, the noise reduction in a morning and more variety at breakfast would make it a great hotel."

"Do not stay here if you value your life. This hotel clearly has had no investment in many years and tonight the air conditioning unit in the room next door caught fire at 2am. The reception is not manned through the night so guests were left to tackle the fire themselves with a fire extinguisher in the corridor. There is an out of hours number on the door of the hotel but the guy who answered was unhelpful at best and rude and aggressive at worst. Over an hour after the fire started, I’m writing this review whilst sat outside the hotel with still no one from the hotel coming out to check guests are alive! This hotel needs to be condemned - broken sun loungers, bathrooms that last had a re-fit about 40 years ago. The trip advisor reviews that are good have probably recognised the hotel’s ‘charm’. There’s no doubt staff like Catherine are doing their best but they are quite frankly polishing a turd."