Antoperla Luxury Hotel And Spa

"This is advertised as 5 star and pictures are great but at best, this is a 4 star property. We paid for a jetted tub/dip pool room and were disappointed that we were positioned on a main footway with no privacy for the tub and with the position of the room and buildings, we never got any sunlight which made the water in the pool freezing cold and unusable. I raised this with reception and asked for a change but they applied no effort and told me we could move rooms but at a cost of €100 per night (€800 for us!). I asked to speak to a manager and I'm still waiting...nobody ever came to discuss the matter and find any way of appeasing me. There was this general arrogance from the receptionist that "it is what it is, deal with it". Our room also lacked natural light and the window we did have was on footpath looking into the bar so it was very much a case of keeping shutters closed and lights on. See pic. Breakfast was OK, nothing special, lacked variety for a week, same basic selection. Water...! We were given 1 bottle on arrival and told that they won't supply any more but welcome to buy our own. We did that and then got a row at the pool on 3 or 4 occasions that we had water not purchased on property and due to "tax laws" we had to either hide the water in bags or drink at our room- see above point of not having a great space to enjoy refreshments. The bar was super expensive, €28 for a whisky and rum/apple juice. The physical hotel is beautiful and this place has so much potential but it feels like management are penny pinching and not training staff correctly. My top recommendations would be; - provide a bottle of water each day to each room. This is standard 5 star practice and the cost to guest satisfaction returns would be significant - lower bar costs, so prohibitive that it was rare to see people using the bar at all which meant staff were constantly just standing around doing nothing - train staff to go around the pool and offer drinks, snacks etc. We literally sat by the pool for 7 days and were never asked once if we wanted anything. The money the hotel is leaving on the table is incredible! More reasonable priced drinks, plus staff trying to engage with customers is a recipe for lots of money for the hotel! - train staff- more smiles, more engagement. It felt more like we were staying in a self catered apartment than 5 star hotel. Would I stay again...not based on this experience however with improvements then yes."

"Wasn’t five star… Silly rules regarding water bought off site and blamed on tax or something but really just an option to price gauge you. Room AC wasn’t on when we arrived Decor pretty standard Location - pretty good Pool was average and lack of sunbeds Breakfast was okay Cleaning was good Music during day perhaps too in your face"

"Whilst the hotel was situated in a great location, and our room was superb as a result of the plunge pool option, our experience was marred by the poor customer service by some who were rude and unhelpful. No atmosphere around the pool or in the bar..it was soulless!! We were spoken to at times like naughty school children for bringing shop bought produce into the pool area, and deigning to try and fix a pool parasol. The limited availability of bottled water was appalling and short sighted and the ridiculous prices sought from the reception ordered taxi’s a disgrace. We requested a taxi to Fira and were quoted a price, another couple also booked separately and were charged a similar fee… my view,..one taxi, the fare should have been shared. Not a view shared by the taxi driver. Needless to say he had no repeat business from us. In short a lovely hotel but let down by the service and archaic rules.. We won’t be back!!"