Electra Palace Rhodes

"I went to this hotel in September to celebrate a couple of special birthdays and to be honest the hotel staff were wonderful. My husband surprised me with a ring from the hotel jewellery shop for my birthday which cost €230. I had been back a month when I noticed one of the stones had fallen out. I reported it straight away to the hotel as the jewelry shops’s phone number was unattainable, and both are refusing to repair replace or refund because I ‘wore it’!!!!!! How ridiculous. The hotel is trying to distance themselves from the jewellers but if you have them on your premises you need to take responsibility. Under EU consumer law (Directive 2019/771), all goods sold in the EU are covered by a two-year legal guarantee. If a fault appears within the first 12 months, it is presumed to have existed at the time of purchase, unless the seller can prove otherwise. . DO NOT PURCHASE ANYTHING AT THIS HOTEL it’s a con!!"

"We stayed at the Electra Palace for a week in September. The hotel is lovely but it definitely isn't a 5* hotel.The hotel is modern and looks lovely but there are a lot of factors that let it down. Around the pool area there are plenty of sunbeds and even when coming down later on in the morning we never had an issue finding beds. There is a QR code to order drinks to your sunbed however more often than not, these never arrived. There is a DJ around the pool, the volume was fine most of the time but occasionally it did feel a little overwhelming. The aqua aerobics music is far too loud. The location is great, right on the sea front. For a quicker walk into town, walk down to the seafront and turn right, this will lead you to many lovely bars and restaurants. San Alotte being our favourite! The rooms are decent and well equipped, however for a 5* I would expect the tea, coffee and mini fridge to be restocked but neither of them were. We didn't try either of the restaurants on site as we ate out most evenings. We had breakfast and lunch at the hotel and one evening meal, the buffet is okay but not very toddler friendly (pasta and chips were available) The restaurant shut at 9:30 and after that there is no availability for an evening snack anywhere in the hotel. The service wasn't great in the buffet, there were often times at lunch where there was no drink order taken so we were left to have lunch without one. Drinks are incredibly poor. Other than in the reception bar and the restaurant, these are served in damaged, cloudy, plastic cups which really isn't in keeping with the 5* rating. I understand plastic round the pool, but thay really should be where the plastic ends. There were also instances where cocktails were served in paper coffee cups and beer was served in plastic wine glasses. We made our way through most of the cocktail menu to try and find one that was palatable but none of them were which was a big disappointment. Soft drinks were also bad. Our saving grace was thr Rainbow Bar across the road, their drinks are amazing and so are the staff. The morning of check out we were offered the opportunity to book a private shower room later on in the day as our pick up wasn't until the evening. Two members of our party booked this, only to be sent downstairs to the women's changing facilities which were not private and full of multiple other women who had also booked the same time. We didnt book the late check out because the cost is extortionate for the sake of a few hours, especially when we didnt arrive until gone midnight on the first day and still paid for said room. We wouldn't stay here again unless the hotel was to lose a star and reflect that in the cost of the holiday as it was incredibly expensive for us to not receive a 5* service."

"We were a group of 10, aged 11- 77 and all had a brilliant time at Electra palace. Lovely pools, cabanas, gorgeous food and good evening entertainment. Good but expensive spa, plenty of beach sun loungers. The rooms were very comfortable with fabulous aircon and honey scented bathroom products. We really enjoyed yoga and aqua aerobic classes with Christina. Beach and sea were lovely- pebbly, so beach shoes needed! Some cocktails tasted a bit ‘chemically’, but clover club and Aperol spritz were gorgeous. There weren’t many quiet places to sit- music everywhere- but it was generally good and not loud. We had a very relaxing time and enjoyed the ‘end of season’ quieter feel. Kids went to faliraki water park one day as no slides/ nearby water sports. We also did a trip to Rhodes town which was very interesting. The staff were all very friendly and helpful to organise taxis, book tables in the restaurants etc. Paul gave my parents a lovely little walking tour and hayat was great in wine vibes gastro bar."