Avra Imperial Hotel

"The hotel it self is fabulous. Pools are fantastic and super clean - but as we were there in October the water temp was very cold 17-18C which too cold for kids. I would recommend the Restaurant Manager to teach or hire waitress who are educated as such. Being a 5 * and a guest there, we never experienced a more rude and arrogant service. A service level so low that we had to stand up and go straight to the waitresses to ask for coffee ( which wasn’t available as Self-service). We been traveling all over and stayed in many hotels world wide, but never experienced this arrogance ever before. Reception was very nice and helpful. Everyone else, no greetings, no welcoming feeling from anyone there. That’s sad when you as 7 family members spends 11.000€ and meets this disrespect. One advice, do not use the Traffic car rental - he charges double up as the ones just 300meter up next to the big Supermarket. Up to you"

"From the moment we arrived, we knew we were somewhere special. We were greeted so warmly by Nadia, whose friendliness and kindness set the tone for our entire stay. She went out of her way to surprise my mother with a lovely birthday treat - a gesture we will never forget! Our room was spacious, modern, and incredibly comfortable. The pools are expansive and beautifully maintained, the buffet food delicious and authentically prepared, and every single staff member we met was so kind and welcoming. We also enjoyed the hotel’s wonderful spa - my mother and I had our hair done by the supremely talented Irini, while my father had an excellent massage with Marina. Both were exceptionally professional, and the whole spa team made us feel completely pampered. Next to reception, there’s even a lovely jewellery boutique where we picked out some beautiful gifts, helped by the knowledgeable and kind Diana. But the true heart and soul of the hotel is Manolis. From our first day, he made our stay extraordinary - giving us a personal tour of our room, sharing great tips about the island, and always greeting us with genuine warmth and a smile. The management is truly lucky to have such a diamond of a person on their team. We’re so grateful to have met him - thank you, Manolis, for making our experience unforgettable! We already miss this hotel - it’s exceptional in every way and has everything you could dream of for a perfect vacation. Finally, a special thank you to Eftychios (apologies if we’ve misspelled the name) who drove us to and from the airport. We booked the hotel’s private transfer service and highly recommend it - he was a pleasure to chat with and made the journey so comfortable. Avra truly is paradise, we can’t wait to return!"

"The staff were brilliant, the facilities such as the sauna and spa were very nice, however for a 5 star hotel the food was appalling, 2/10 at best. The beds were 2 singles pushed together which is standard but unlike normally, they weren’t at least bolted together making them seperate all the time. The room was also bang average, a 3 star hotel in any other country has a better room."