Nobilis Hotel

"If you want to feel like a royal wasp, you should stay at the Nobilis Hotel. Great service, attentive staff, cleanliness, excellent breakfast and great location. the reception service will anticipate any of your wishes .best hotel in lviv."

"This is hotel is appalling. I accidentally double booked this hotel for the same period of stay once with Opodo and again with Booking.com. I paid them twice effectively but becasue they had the booking under a different passport name (another family member) they refused to refund. The rooms and breakfast are also really sub-standard compared with what you get in most parts of Western Europe. they have a really stubborn management acting in Mafiosa style when it comes to refunds or gestures of goodwill. Make sure you take out full insurance for these guys!"

"Beautiful hotel in beautiful city. I take the time to write this because it is sad that such beauty is lost with a "Soviet type" management. I work for big Embassy. We booked many rooms in this hotel in the past. I even wrote a good review for the hotel in 2014. We reserved several rooms this time, but I had to leave the hotel at 13:00. So the day before departure I informed the receptionist that I would check out at 13:00. Surprisingly, the answer was that it was not possible, that I had to leave the room no later than 12:00. I asked again the next morning and the answer was the same. We talked then to Manager, and she confirmed that I had to leave the room absolutely no later than 12:00. In my opinion, after many years living in hotels, including old Soviet Union. Soviet mentality towards turism: 1. The client is the enemy and is always wrong. 2. The client is a necessary inconvenience for the turist business. 3. Following the rules is the only goal of turist business, because the rules were developed by the leaders, and the leaders know better than everybody else. Western mentality towards turism: 1. If there is remote possibility that the client is right: the client is right. 2. The turist business objective is to make the client feel as comfortable as possible. It is enjoyable to help the clients. 3. The rules are as flexible as possible to satisfy the client's needs. The general rule is to personalize the treatment of each customer. In summary: a beautiful, luxury, well located, comfortable, clean, Soviet hotel."