"My wife and I have just returned from a 3 night stay at Le Petite Beaumarchais hotel, our first trip to Paris. A few weeks beforehand, I emailed the hotel, politely requesting a high room (hoping for some sort of view of Paris and a quieter hotel location). I got a reply asking what date I was travelling, and so I replied, even though I had written it in the original email..
We arrived at the hotel and met the lady at the desk in reception who checked us in, and then pointed to her left and said 'you're in that room'.
Our room was accessed from Reception. Exactly the opposite of what I had requested a few weeks earlier, my polite request had been ignored. I advised the receptionist of my request and she looked at me in bewilderment and told me the hotel was full.
So we went to our room, which was located up a few stairs next to the toilets for the hotel bar. :(
The room is really nice, absolutely no complaints here. Pulling the curtains back our view was directly over the bins, and above the kitchen. I couldn't have been more disappointed in the location of the room,
The next 3 nights were the worst nights sleep I think we've ever had whilst staying in a hotel. We could hear people in reception, we could hear the kitchen staff talking loudly very early in the morning as the kitchen doors below our room were wide open, and it is a working environment after all. As we were on the ground floor, we also had the added bonus of the Metro rumbling away every few minutes from 5.30am onwards. It was impossible to get a good nights sleep.
On our first morning, whilst making a hot drink, the cup cracked when the hot water went in, and water spilled out over the counter and onto the floor. We cleaned it up as best we could and advised the desk of what happened on our way out for the day.
The next morning, pouring water into the cup to make a coffee and this time coffee spilled out onto the worktop and onto the floor. The broken cup hadn't been replaced. Again, we cleaned it up with a small towel and once again told the receptionist what had happened on our way out for the day.. Late afternoon we came back to the room and found it in the same state as when we had left it, with the coffee stained towel on the floor and the tea/coffee facilities hadn't been refreshed, the bed unmade. Housekeeping hadn't even been in to our room. Obviously we then spoke to the receptionist who was unaware the room hadn't been serviced.....
Now more about the hotel in general: The location is fantastic. Bastille is a great base for Paris and I would highly recommend it.
Our room was really nice, as good as I had expected, although the miserly tea/coffee & milk portions was a disappointment.
The hotel Spa is a great way to unwind after a long day sightseeing.
So, would i stay here again? That's a definite no. I can't say yes after the experience I had last week.
The hotel is really nice but in my experience the customer service is severely lacking. There's a definite lack of communication between the different departments which affected our stay."
