Bluesun Hotel Borak

"The Hotel Borak is situated on a beautiful seaside promenade covered with groves of pine trees, a ten-minute walk from famous Zlatny Rat beach. But despite its lovely setting we found the hotel to be seriously lacking in basic hospitality, and we would not recommend it. We pulled up to the hotel in the middle of a torrential rain storm, wet and exhausted. There was no one there to greet us, no indication of what we should do with our rental car, and no offer of help with our luggage. The front desk staff were surly and unwelcoming. There were no bottles of water in the room, and when I asked for an iron I was told there were none. When my partner went to secure a beach towel the next day, at the front desk, he got yelled at for not understanding the arcane rules by which towels were alloted. (Just one towel a day per guest, and only obtainable at certain very specific hours.) Rooms were clean and modern but on the very small side, with a bizarre lighting system that made it impossible to light the main part of the room without also lighting the entrance hallway. The hotel did have an excellent dining room, and we really enjoyed our buffet dinners. But this did not make up for the sour, parsimonious attitude that seemed to pervade the whole place. And despite its four stars, the hotel had few additional amenities. We thought this might all be just par for the course with this particular hotel chain. But in fact we stayed at the Bluesun Maestral Hotel in Brela later in our trip, and the experience could not have been more opposite. It's amazing the difference that a simple smile can make."

"Nice hotel with lovely and helpful staff pool area nice and relaxed and lovely stroll from hotel into the town. Only criticism I have is would have been nice to have snacks available at lunch only had fries or pizza, a choice of sandwiches would have been perfect. On the whole hotel worth staying at."

"Room The room was clean and the bedding very comfortable. However, some basic amenities were missing , there were no complimentary water bottles (though tap water is potable) and no iron facilities available. Our “sea view” was more of a partial sea view as pine trees blocked much of it. One issue for light sleepers is that the illuminated light switches remain on at night, and if you cut the electricity to darken the room, the air conditioning stops working. Nonetheless the biggest inconvenience was the presence of ants on the terrace. Amenities The pool area is nice, with plenty of seating, though perhaps too many loungers for my taste, which can make the area feel crowded. The pool bar and restaurant are convenient, and I would like to highlight the gentleman handling the towel service , he was very polite and attentive. Unfortunately, ants were also an issue around the pool area. Restaurant The restaurant offers a very good selection at both breakfast and dinner, with options for all tastes, ranging from pizza to freshly grilled fish. Breakfast service could benefit from a second coffee machine to reduce queuing during peak hours. Special mention to our waitress, who was fantastic , friendly, attentive, and professional, and she really made our dining experience enjoyable. Location The hotel is conveniently located, just a 10-minute walk from the city. There is a lovely walking path directly in front of the property, and plenty of water activities and beaches nearby. Overall This was a good stay, but I feel three stars is fair mainly due to the ant problem and the poor welcome we received upon arrival from the receptionist, which left a negative first impression. With small improvements in guest service and better pest control, this hotel has the potential to provide an even better experience."