Ambassador

"Do not go to this hotel. There is building work going on, with scaffolding right outside the window and workers walking by at eye level. Then there is the drilling...you can hardly hear yourself think. We were not informed of the issue at check in, and even when we asked to be moved to another room, we were told none were available. We asked for a refund and this was refused, despite the fact that we left the room within minutes of opening the door. Disgraceful behaviour and not what you'd expect from a hotel of this (alleged) calibre. And official complaint has also been lodged. STAY AWAY!"

"We were really looking forward to staying in this hotel as it had been recommended by friends and it was a special birthday celebration for my wife's 60th birthday. On being allocated our room on the fourth floor, we discovered that there was scaffolding erected across our windows and the 'city view' was completely obscured by an opaque film. Imagine our dismay when we were awoken before 7 am by workmen on the planks directly outside our window. We immediately asked at reception to be allocated another room and were told in no uncertain terms that they couldn't give us another one. The only compensation they could offer us was 1 day's free breakfast. Our early morning wake-up happened every morning and it was very disconcerting to use the bathroom and have a workman directly outside our window. This also meant that we couldn't open the windows for fear of finding someone directly outside. We took the offer of a free breakfast and to crown off our bad experience, when we went to checkout, they asked us to pay for the breakfast as they had no record of the offer. Eventually they relented. We wrote an email to the manager and this has still not been replied to after 2 days. It is a shame as this was a clean and smart hotel but our stay was definitely marred by this experience."

"This is the second time we stayed at the Ambassador Hotel in Vienna but this time we stayed for 6 nights. We booked the Business Double room. The hotel is conveniently located at the Neuer Markt which is a great central location with walking distance to most of our favorite places. Our room was located on the first floor of the hotel which unfortunately requires you to take several 3-step stairs after coming out of the elevator which we didn't like and did not experience during our first stay there. We tried to switch the room but there was none left in our category as the hotel was fully booked. The room is spacious with bedroom and a separate living room with large windows and even a balcony although there were no seating arrangements on the balcony. It has a nice spacious 2-sink bathroom with a bathtub doubling as shower. Toilet seat is non-hydraulic so you have to be careful when closing it as we are used to hydraulic ones. It is important to remark that the furniture is really old. There is a TV on the wall between two closets which looks awful as it has no TV unit underneath and you can see the cables coming down the wall from the TV to the electric outlet. In addition, this appears to be a quite old TV as the picture quality is poor and they only supply basic channels. No smart TV, no Netflix, no movies to purchase, etc. For the prices the hotel charges per night, this appears to be somewhat cheap. We ordered breakfast room service twice and the bread was not the best either considering that Austria has otherwise delicious breads. We also noticed during the last few days that the cleaning of the room was not up to par as we found dust on the nightstands and on the floor. In summary, we did not think that the price/value ratio was good. On the positive side, the hotel staff was friendly and accommodating."