Stein

"Booked the terrace as a treat for our last afternoon in Saltzburg. We went there in person to make the reservation so we knew what time we had booked. When we arrived we were told they had given our table away and that we were too late. We were 15 minutes early! The woman was extremely rude, showed us the booking for an hour earlier than we had actually booked. I didn’t believe her, no apology, no concern whatsoever and more or less asked us to leave, embarrassing! So I believe that they gave our table to someone else and moved our booking to suit the excuse. She asked if we were English, I think that explains what happened here. It was a busy sunny afternoon so we couldn’t get a table anywhere else. Thoroughly disappointed and ruined our last day. I’d avoid it completely. Horrible way to treat people visiting their country."

"The stein was an amazing hotel. Super helpful and friendly staff and the location was perfect for exploring salzburg. The roof terrace bar was a little oasis withe fantastic views and very knowledgeable staff.i felt like nothing was to much trouble. I highly recommend this hotel if like me it's your first trip to salzburg."

"This is a review of the Stein Terrace Restaurant, not the hotel. We reserved a table 2 weeks in advance for our family of 6, and then reconfirmed the day of our lunch to add two more guests to our party. When we arrived, the staff could not find our booking and were very unaccommodating. They begrudgingly gave us a bar table with tall chairs,which were very uncomfortable although the restaurant inside was half empty. The food was mediocre, the pasta was tepid and the two guests who ate the "Perlhuhn", guinea fowl with champignons got terrible upset stomachs for the rest of the day. It was very expensive and the whole experience was disappointing. My husband and I have stayed at the hotel before and been very happy with our previous experience but this lunch was a huge mistake."