Leonardo Hotel Belfast

"Very disappointing stay, rooms were not ready on arrival at 3pm, this was compensated with a later check out. Rooms were very cold, we had to request a heater. Carpet in both rooms badly stained and not as clean as I would expect. Shower gel dispenser was empty. Big chunk of washhand basin missing. Breakfast was really poor, poor selection of continental and hot buffet was lukewarm. Extremely poor value for money at €210 per room for the night. The only upside was the staff were pleasant"

"I stayed at the Leonardo Hotel in Belfast earlier this year and experienced a theft that occurred directly as a result of negligence and a failure to follow basic security procedures. My iPad was stolen from the hotel’s luggage storage room. Management later confirmed that the individuals gained access through a staff-only access door, used for operational purposes such as taking bins out. This door was left open, which constitutes a clear act of negligence, as it allowed unauthorised access to a room containing guests’ personal belongings. What makes this situation worse is that when my friend went to retrieve our luggage, the same door used by the thieves was still wide open and unattended, despite my items still being in the storage room. Following the incident, the hotel confirmed that they would compensate me for my stolen items. I was asked to provide proof of purchase for the stolen iPad + charger which I did, showing I paid over £600. Despite this, I was later informed that the hotel would only reimburse the current estimated value of the device (around £200, which doesn’t even allow me to buy a entry level iPad). This means I am left significantly out of pocket for a loss caused entirely by the hotel’s negligence. I requested head offices number to escalate the matter to them and since then my emails have been ignored by this hotel. This has given me no choice but to escalate this publicly. For a large chain hotel, I expected higher security standards and a fair resolution once negligence had been acknowledged. While mistakes can happen, repeated lapses in security and an inadequate resolution after admitting fault are unacceptable. I would strongly advise future guests not to leave valuables in the luggage storage area and hope Leonardo Hotels urgently reviews both its security procedures and how it handles incidents involving negligence."

"This is the second time I’ve been to the Leonardo hotel in Belfast with my husband , our first time was in November and we just had to come back the atmosphere is amazing everyone is so helpful and goes above and beyond , especially the receptionist Charlotte she is amazing and goes out of her way always to make sure we have everything we need , this is our favourite hotel in Belfast and will be frequent stayers."