Lujo Art and Joy Bodrum

"Lujo Bodrum’s staff lies, its facilities are dirty and basic, and it is totally unsuitable for families. Rooms / restaurants stink and the water supply runs brown / yellow even after running faucets for 30+ minutes. Rooms aren’t soundproof and loud music plays till 2am. Restaurants aren’t all open all the time leaving poor choice for food. Entertainment schedule is not what is claimed. Kids club is only accessible if you speak Russian. We experienced rude staff, further lies from supposedly senior managers, and service far below the quality expected for the price point. After complaining we were moved into a better villa for the final 1.5 days, but this also had broken facilities (eg the jacuzzi bath was blocked), several bedrooms smelled like raw sewage, and again wasn’t luxurious once you look beneath the thin veneer of how it looks. Overall this experience was unacceptable for the money we have paid. Despite this the hotel only offers unspecified “privileges” for future stays, rather than any real compensation. No one in their right mind would choose to stay at this hotel let alone return!"

"We just came with our 3 children to Lujo hotel in Bodrum last week of October in a villa with private pool in all inclusive rate. For the moment it's the best 5* hotel we did with our family for the following reasons : - All outdoor pools including the main ones, the water slides one and our villa one were heated. At this time of the year it was our first criteria and it's very rare in Europe. - The all inclusive formulae is A la carte it means in the 4 restaurants that were open (2 for the breakfast) you eat like in a real restaurant. It's not buffet. Ex you have Benedict Eggs for breakfast if you want, sushi sashimis for dinner. And food was always very well cooked. All bars same. And pastry corner too. - It's a big hotel with plenty of space, and the beach is beautiful with lot of sunbeds and cabanas. The big différence that makes it 5* is you have a lot of sunbeds with towels ready on it you dont need a ticket, you dont need to run the morning to book you sunbeds. There are enough,. You arrive, a person is putting your towels and someone comes to propose you a drink, that's 5*. - Villa was beautiful with plenty of space, all needed, you want a king size bed you have it, we slept very well, beds were excellent. - Service, all people were very very nice and caring about you. Means you need something you have it immediately. With the villa we had a very nice concierge available for anything, you send a message and you have a buggy to bring you to the restaurant for ex on the minutes. - Family, kids club was very big with consoles, pc gaming, nice activities, music room, games . And water splash was big enough with a huge one starting in a cabin quite crazy. And water sports too. - Transfer to the hotel is included with villa and you have someone that comes with you into the airport with a priority pass to bypass the queue and bring you to the lounge. Never seen that before. So would say the only thing is you need to take the all inclusive rate because price for food in bed & breakfast is very expensive separately. Second thing is to go down to the beach from the villa you are a bit high but that's ok there are elevators that you can take or not a problem by 5mn walk. Sincerely big up, beautiful hotel."

"We had an absolutely amazing stay at Hotel Lujo! From the moment we arrived, we were blown away by the stunning views, beautifully maintained gardens, and the incredible variety of pools spread throughout the resort — there’s truly something for everyone. We stayed at the end of the season, and having visited a few other hotels around the same time, we noticed a bit of that typical “end-of-term” feeling elsewhere - a few signs of winding down, fewer staff, and a general sense of things being packed up for the year. While that was evident industry-wide, Hotel Lujo still managed to deliver a brilliant overall experience that really stood out from the rest. One small downside was the loud music late at night near our first room, but this was quickly and professionally handled by our fantastic contact, Hüseyin. He was incredibly responsive and helpful - arranging an amazing new room for us the very next day, away from the noise, without any drama. His professionalism and warm approach really made a difference and elevated our stay. Overall, Hotel Lujo exceeded our expectations - a perfect mix of luxury, relaxation, and great service."