Alexandre Gala

"Our most expensive winter holiday afer we upgraded to an Alexander room. The 2 main reasons for using the Gala let us down. The sea view was only just about seen from a corner of the balcony. The spa which we really wanted to use after a hip operation, was closed after 2 days. No notification nor apology. They offered for us to go to another hotel but that meant getting dressed, getting a pass from reception then a 10 minute walk to get an access card from the other hotel then having an uphill walk back. Not very satisfactory. Also the room turned out to be a bit decrepit and aged. The laminate floor was lifting and damaged. But the worst thing was the noise from the local bars each night. It was so loud even after using earplugs and went on into the early hours ( I know its not the hotels fault but still not good) . Food was just ok thought the nightly entertainment was really good."

"A very relaxing holiday with some of the best weather I’ve known in many years of coming to Tenerife. The facilities work well for me and I would recommend the hotel. The manager Katrina was very helpful and is a credit to the hotel. Martin is a great guy behind the bar as are his colleagues. I reserve particular praise for Arlett. She stood out with her work rate and customer focus. When she learned that I was dating a lady who lives on the island she was full of ideas for me to visit destinations around the island with my lady. She always served me quickly and her conversation and company was always enjoyable. Many thanks to all for a great holiday"

"Great stay overall. The hotel was clean, comfy, and in a good location. But honestly, the highlight was Frank at the front desk. Super friendly, easygoing, and always ready to help with a smile. He made everything smooth from check-in to check-out. Big shoutout to him — he really sets the vibe for the place. Would totally come back 👍"