AxelBeach Maspalomas Apartments and Lounge Club

"To start with, this was our third time staying in this hotel during our annual January getaway from the miserable London weather, and it turned out to be the worst in terms of quality of the venue and guest service. 1. We haven't had hot water in our room for a total duration of two days within our 13 days stay. We've been told that there was a boiler failure. Now, we should mention that we experienced something similar (only for a shorter period of time) last year in January. After they managed to fix the boiler for a second time, we had dirty water running from the taps for a whole of 4 to 5 hours after that (water was unusable). We brought this to the attention of the staff and asked their manager to get in touch with us. Nothing happened after that - no one reached out back to us, no one apologized, no one offered something to mitigate our frustration. 2. Pool bar. We do appreciate that prices for drinks/food at the hotel bars are usually higher than those in the town bars, but do they have to be much higher than those in the hotels similar to Axel? Example (we had to compare): glass of fanta/sprite/coke at the Axel's pool bar is 4,5 Euro, whereas the same drink at Don Miguel or San Barbacan costs 2.6 Euro. Glass (not a pint!) of lager - 6 Euro.(you can get a pint in the town during a Happy hour for 2.5 Euro) Aperol Spritz - 12 Euro etc. I do understand Axel management is probably seeing its mainly gay clientele as the ones ready to spend money, but c'mon - give us a break! 3. Continental breakfast. Price - 25 Euro per person! Seriously? No wonder, we could rarely see more than 4-5 people enjoying breakfast in the morning. You could easily get a proper full English/Irish or continental for around 10 Euro in one of the towns' bars. Resume: Given the overall quality of service, price policy (accommodation and food/drinks) provided for at Axel Beach Hotel, we've decided we could get a much better deal elsewhere when we are in Gran Canaria next time."

"I Get an upgrade from (la Reina)Carmen, disfruta! All fine and clean and offcourse the personel! One thing; tell by arrival that Coffee in the room is not free,by leaving i had to pay for Coffee in the room..:( See u all soon.. Embrazo de Theodorus!"

"We had a nice time here as a winter getaway. As it was January it was much quieter than I assume is usual. In arrival the reception were friendly checking us in but when talking to reception sometimes they were really friendly (Aythemi) but others felt like they were unhappy to have you talk to them. The room was fairly simple but clean and plenty of space. They have a few bottles of wine and spirits you can buy but we got bottle of cava for €6 at the shop which is a 3 minute walk away. We also got coffee pods there. They do have cleaning materials you have to buy for mugs but the cleaners walked the mugs and glasses each day (big shout out to the cleaners who were super friendly and really appreciated not having to buy cleaning materials for mugs). The pool and jacuzzi are nice (but pool freezing in January) and there were plenty of sunbeds. Very friendly bar staff. However, we ordered Cava and it definitely wasn’t (some sparkling wine that didn’t taste anywhere near the same). They have a gym - very simple but best equipped hotel gym I’ve seen. Can use for a proper workout. Pool has music but bar and pool close at 7pm so no music after that and need to go to nearby bars (perfectly located for going out at night)."