Bahiazul Fuerteventura

"My wife and I experienced many problems at this resort, I do not believe the pictoral representation is accurate at all. The reality is peeling paint and worn out villas. I could write an essay but I will be as brief as possible, here is my top ten resort issues, 1. Dangerous electrics in kitchen 2. Dirty swimming pool 3. Dirty hot tub, cracked base was a cut hazard and we could not use it. Ohh don't forget the green slime. 4. Reception staff .... simply not interested and a toxic culture exists. 5. Site work going on everywhere. 6. Very limited with site entertainment. 7. Tried to charge us £3.50 for a glass of orange at breakfast?( freshly squeezed ) 8. Resurant serves very basic food, bland and not much choice and the grill staff serving undercooked chicken and burgers did not give us much confidence 9. No manager on site, and no one takes any responsibilty for concerns brought by guests. 10. The cockroaches came out in numbers around the pool area at night. 10.1 They say serviced villas? We had one towel change in a week, no cleaning or bin emptying exept for 1 day. In conclusion this place describes itself as 4 star ? Our experience was 2-3 star. Fortunately there is a supermarket near by so we could get some decent food for our lunch ( we where on half board). The place is somewhat isolated and you need to get a taxi to escape. Guys its not great and I think this place is not what it advertises itself to be. We definately will not be back."

"Villa 1-2 needs total renovation Villa7-21 needs a new hot tub Arrived to a task of completing 6 digital forms to check in, we got taken to our room by a frosty receptionist who insisted on me following her around the villa whilst my family checked out the rooms. We soon discovered the air con did not work. I called reception and they said to give it half an hour. I’ve never had air con which needed half an hour to work. It is certainly not the expectation from a luxury resort. We asked for someone to come and take a look and they confirmed it was faulty. We were provided with 2 portable air con units. I informed reception that this was not suitable as it meant leaving the doors open overnight meaning our 7 year old would have direct unsupervised access to the pool. We were then offered an ‘emergency room’ for overnight. They wanted us to then return to the original villa in the morning whether the air con was working or not. If it was not working we’d be given a different ‘emergency room’. I explained that this was also not a suitable alternative. We made our own arrangements to move into my mums villa as they had 4 unused and locked rooms. The reception opened it up for us. This was the last we heard from reception regarding the issue until I asked 2 days later if our air con was fixed. They were not interested on the impact this situation had on us. We saw maintenance vehicles outside our original villa for many days of our stay including the last day when maintenance told us it still was not fixed. The air con in this second villa was icy cold-fantastic- and worked immediately-EVEN WITH THE DOORS OPEN! The hot tub in my mums villa needs to be condemned, CRACKED, OLD, WORN, DIRTY, SLIMY and not fit for use. Pictures attached. The pool had a green tidal mark which we had to ask them to clean off. BahíAzul is hiding DECREPITUDE behind layers of paint and false smiles. The staff will not take accountability for any issues and have an argument for everything. It was tedious and exasperating. Yes, there is funny smells lingering, untold horrors with COCKROACHES, and flaky paint hiding unforeseen horrors, however, the main issue for me is that there is no apparent leader. There is no clear manager who takes control of this place who provides cohesion to the staff team, consistency and professionalism. It is a TOXIC STAFF TEAM and culture that is fostered here. The maintenance team are nothing but friendly, professional and hardworking. We were visited sometimes multiple times a day for nearly every day of our stay. It took 3 visits over two days for example, to view the issues with the hot tub. No solution was found though, I imagine the higher power did not authorise further rectification. THE RESTAURANT… the food appears to be prepackaged frozen and recooked. I doubt very much that there’s any genuine ‘cheffing’ going on. Chicken was served raw, turkey was grey, beef burgers were red in the middle. The food lacks quality and diversity. The staff are a mixed bag, struggling to get basic drinks orders correct or arriving at all and only some of them are slightly friendly. I asked to take a toastie back to our villa at breakfast time as my autistic daughter struggles with the whole breakfast experience, to be told no. It wasn’t until my dad told them-we were taking one regardless, they changed their tune. Again, it was a somewhat frosty experience, it is not somewhere I’d choose to dine again. I can see that BahíaAzul has maybe had its day. We did not feel welcomed, and I’d go as far to say we actually felt animosity toward us from the disagreeable reception staff. If you’re looking for a luxury resort, with staff who actually take pride in what they do, are inclusive and go the extra mile-I recommend Kamezi Boutique Villas, Playa Blanca, Lanzarote. We will be booking to return here imminently to recover from our stay at BahiaAzul. #FAULTYTOWERS #ONWEDNESDAYSWEWEARPINK"

"Stayed here for 6 nights. Lovely apartment. 3 bedrooms all with en suites. One bedroom is accessible from the pool side so you have to go outside to get to it. The twin bedroom is off the master bedroom so you have to go passed the master bed to get to it from the main living area. Tv connects to BBC and living room area is comfortable. The kitchen is well equipped. We arrived after dinner so were provided with some sandwiches and salad instead. Apartment was cleaned after 3 nights and staff were excellent. Pool was also cleaned mid stay. The pool area didn’t get much sun due to the high walls so was cold but probably in summer with the sun higher it might. However, the rooftop had a sun bed and two sun loungers as well as a table for eating and the hot tub. Plenty of chances to sunbathe up there. We were taken to our apartment on arrival by the helpful security guard and it was a short 4 minute walk to the gym, main restaurant and spa. We didn’t use the spa but the gym was fine and very quiet. The food was very good and a lot of choice but as with these places, it became a bit repetitive. However there was always the option of something from the grill so you could probably eat for a week without having the same thing twice. Drinks on Half Board were not included and so we racked up a bar bill by the end of the week. Water was €4.50 in the evenings for a small bottle so felt that was a little much. Staff were terrific although on some occasions plates took some time to be cleared. It seemed like they were one or two staff light. Evening entertainment was a solo guitarist who provided ambient music to eat to. The living/bar/tv area was very comfortable. The only downside was the distance from the town. A good 45 minute walk to the shops. Hiring a car would only be necessary if you want to explore the rest of the island. We didn’t investigate taxis or buses to the town. Overall a terrific place to- private pool and hot tub are major pluses. Check out the Oby Catermaran Trip for something different - a great way to spend some time whilst waiting for the transfer."