Renaissance Barcelona

"When my wife and I checked into this hotel, we were greeted and told breakfast was included with our room at the reception desk. We stayed 2 nights and it was nice until… we got our check out bill. They charged us $120 for just 4 buffet breakfasts. We disputed this charge, saying we were told it was included when we checked in. The hotel denied ever saying that. They said we were offered a discount rate for breakfast at check-in, but we choose not to take advantage of the discount. These charges will not break the bank, nor will it make Marriott rich. But it is bad customer experience, especially with Marriott misrepresenting what they told us and also not making any adjustments. So perhaps you need to get signed statements when told something by a Marriott employee as they no longer seem to stand for brand quality or excellent customer service."

"From the moment we got to the hotel (in a Mercedes Van scheduled by the staff) we were instantly greeted by the doormen Mouhammad and the other (I can't remember his name), who took our bags and waited on us to check in. At the front desk we were greeted by the amazingly charismatic Cristina, who discussed with us our travel day, our plans for our stay and even pulled out a map of the city and recommended some great places to us, including how to traverse Barceloneta and which clubs had the best atmosphere as we wanted a taste of the authentic Barca nightlife. Then she told us of our upgraded room and the complimentary mini fridge items, and the trip couldn't have gotten off to a better start, as we needed a break and rest in our room. Not 5 minutes after getting to the room, our luggage arrived, and about 15 minutes after that we received a complimentary bottle of red and some chocolates from the hotel. What an amazing welcome! The rest of the stay was just as great, as we were able to talk with the Goja Rooftop hostess and reserve the couch just an hour in advance for our apertivos. Finally, upon departure (a 4pm checkout that Cristina input for us on the arrival) we were treated as friends of the staff as we'd been when we arrived and throughout our stay, always chatting, smiling and friendly. Also, if you ever need a boxed water, they're one step ahead of you and already handing it to you before the words can come out of your mouth! 10/10 experience, or 5 stars in this instance!"

"With a great location, friendly and helpful staff, this hotel has you covered on your Barcelona trip. Goja, the rooftop bar gives you a great start into your evening, the breakfast is extensive and tasty. The rooms are functional and it’s quiet. A home away from home."