"This is a beautiful hotel. Spotlessly clean, friendly helpful staff and very peaceful.
We was pleasantly surprised by the beautiful spacious room. Fully kitted out kitchen. The bed is huge, it is two singles put together but unlike most hotels the bed was made up as one with king-size sheets which I was very pleased with. Most hotels make the single beds up individually then push them together which I hate. There was a television on a swivel stand so you can watch either from your bed or from the lounge area. Although the telly is something that we do not use when on holiday. The door key was a bit tricky and needed a certain knack to open it that we got used to over time. The shower screen leaked and water went all over the floor. I resorted to using the hand towels as well as the foot towel to catch it but we had clean towels every day which was a relief because of the leak. The breakfast was great, lots to choose from including the English egg, bacon, beans, tomatoes, sausage (but not quite sausages more hotdog sausage) once got mushrooms, make your own toast. Fresh fruit and yoghurt, cereals etc. Although not quite hot but I've never come across a hotel breakfast that does nothing but luke warm food.
The bar was manned by some lovely friendly young men. Ruben was great. The grounds were well cared for and mowed regularly. The pool was nice and great for some proper swimming. This was October so only one or 2 children there. There was plenty of sunbeds, most of them empty but don't know what it's like in high season. There was some building work going on next door to the pool but there was no noise coming from it while we were there. The best thing about the pool was the peace. There was no noisy kids blasting out their rubbish music from their phones infact there was no music at all which is just perfect for me, just as I like it. However on the down side there was no pool bar. There is a small wood cabin that used to be a pool bar until it was deemed unfit for use anymore and shut down which is a shame. If only a small investment to reopen it for drinks and snacks I'm sure that in summer months the costs would be reimbursed.
My biggest concern was the lack of a life guard. The hotel has a duty of care but not adhered to here. In other countries it would be law but not here it seems. In peak times it would be absolutely necessary while lots of children there, but even out of season like when we were there and the pool is quiet, a lady collapsed on her sunbed and there was no lifeguard who would have a walkie-talkie or phone to call for help and would be trained in CPR . This lady had to be pulled off the sunbed onto the grass and CPR was started by a friend and a man who was on holiday with his wife. An old man went to go up the grassy hill and up the steps to ask reception to call an ambulance. Too long. When things turned serious I (66) ran to reception to tell the emergency services that it's now more serious and she has stopped breathing. CPR was continued for a further 15 minutes until the ambulance crew took over. Then some more advanced paramedics arrived and started to shock her. The hotel manager came and stood at a distance on the grassy hill and started filming on his phone until he was shouted at by a family member to show some respect. Eventually a doctor arrived and pronounced her dead when they covered her up. A lot of time was wasted because there was no trained staff on duty at the pool. We was asked to leave the area while they took the body away. Next day Ruben came round the pool asking if anyone would like a drink. This was the first time that a member of staff had done that and so we was under the impression it was on the house because of the distressing scene the day before. But when we was checking out we found it was added to our bill. 🤦♀️
This is a lovely hotel in a great location but I have marked it down a star because of the lack of safety which resulted in such a devastating loss of life."
