Swissotel Amsterdam

"I spent 3 nights with my family in 2 seperate rooms. We were happy to be greeted by a Turkish receptionist who was very kind an upgraded one of our rooms. The hotel is right next to Dam Square. Breakfast was adequate. Though some hotels don’t charge children to a certain age, we had to pay half price for each child. The room was standard, a bit dull, overlooking the inner alley. For some reason one of our rooms had carpet flooring and the other did not. Heater in the bathroom didn’t work and I messaged through the hotel application about the problem but nothing was done. Central heating of the room was very loud and not so effective. Housekeeping only tidied up the bed and changed towels. They didn’t see my refill request note of toiletries which I had left a clear and visible note. This shows that the bathtub was not even cleaned and it was clearly visible that the floor was not cleaned either. Even making a request for toiletries at the reception didn’t solve this minor problem. Such small mistakes damage the brand image and this hotel is nothing like the 7 Swissotels in Turkey. Besides its perfect location, nothing was special."

"We spent two nights at Swissotel in Amsterdam. The hotel is very well located near the train station and restaurants and shopping. We were able to walk to the Van Gogh Museum and the Anne Frank Museum. The room was adequate size for Amsterdam. The bathroom was nice with a big bathtub. My only complaint is that the soap, shampoo, etc are attached to the shower stall, but you can’t take a shower because the glass door is so small, water splashes on the floor. To take a bath, you have to stand to access the soap, shampoo, etc. Otherwise, the staff at reception were super friendly. They stored our bags without charge."

"The location of the hotel was right and the junior suite was big for three adults but that's where the good points ended. When we arrived at the hotel we were greeted by a very grumpy and rude old man, he argued with us about things, talked over us and made us feel very unwelcome. The sockets in the room did not work and/or did not work at the same time, the toilet smelled of old pee and the staff (except the cleaners) were really unprofessional in their behavior. The room did not respond to greetings when we came to the reception / in the morning or in the elevator. The breakfast did not meet our expectations and the room was not as quiet as the page suggested when we booked."