Elounda Orama Boutique Hotel

"This is my second visit to this hotel with my first being in June 24. The first time we had a very warm welcome and thoroughly enjoyed our stay. This time it was a different experience. We decided to make use of a hire car from the airport to use during our stay in Crete as we knew the hotel had a secure car park. Upon arriving at the hotel my husband dropped me off to get directions to the car park but the lady on reception wouldn’t tell me where it was until we had checked in and been shown around the hotel. I explained we had stayed before so knew our way around but she still refused to give us directions to the car park. We had been travelling for a long time and just wanted to park the car, get into our room to relax. It took a very uncomfortable conversation to obtain the directions to the car park. Our room its self was ok. We had a few issues. Firstly on numerous occasions there was no hot water whatsoever for showers. We were told it’s because we’re not using the AC. It’s not warm enough for the AC. So complete nonsense. Secondly there was a constant leak from our toilet all over the bath room floor. I had to clean this 2/3 times a day. Also one day when we did have the AC on, there was a very strong smell or urine and drains coming from it. Not ideal. Lastly there was no milk or whitener supplied for tea and coffees. Quick few notes on breakfast. Quality last year was so much better. No scrambled eggs just powdered egg omlette, fried eggs like bullets swimming in oil and the coffee is awful. We only had breakfast in the hotel twice in a full week. It’s such a shame and I feel sad to write this. As a professional within the travel industry I speak to many customers and recommend the Orama however after this recent experience I now won’t. Elounda is stunning and we will come back but will choose to stay elsewhere In Future. Please think about a warmer welcome to guests as this will set the tone for their experience. Our welcome was rude and unhelpful"

"Just home from a 2 weeks stay here. It is the 3rd time we have stayed here but will definitely be our last. The whole hotel is in dire need of renovation. The rooms are grubby as are the towels and We had 5 days with no hot water despite reporting this on numerous occasions to reception The steps to the toilets at the pool are a hazard there is no hand rail on either side The sun beds are grubby and stained . The upper pool area in run down with broken sun beds tables and parasols thrown in a pile. Avoid this hotel at all costs ."

"We have had a lovely 10 days at the Elounda Orama - all the staff are so helpful and welcoming - our room was lovely and spacious and the bed and pillows were excellent which is always a bonus - we had a large balcony with added sunloungers which were a real treat and a lovely view of the sea and Spinalonga in the distance - the dining area had stunning views of Elounda Bay which were a delight when eating breakfast - plenty of choice of breakfast options and again the staff were efficient and always very pleasant - the pool area is lovely albeit the sunlounge areas are small but we always found somewhere to sit - I do agree that there should be a handrail on the steps down to the toilets from the pool - the Orama is in a perfect location - just cross the road and down the steps and you are welcomed by blue sea and stunning views - turn right and it takes you round the bay and over the bridge to Panali - turn left and it takes you to the square - where you will find shops restaurants and boats that offer various trips - Elounda has a lovely relaxed atmosphere with stunning views to enjoy"