"I am writing this review as I hope others in a similar situation can have a "heads up" on a few things. We are a young family traveling with two young toddlers. The hotel advertised as family friendly (they even offered a baby cot and car seats). Based on the reviews, the reference to kid friendly accommodations and the close proximity to the major attractions we thought this would be a great option. Unfortunately, after an extremely long travel we arrived at the hotel and immediately felt uncomfortable. They seemed annoyed by the children. The kids were not being destructive, not screaming, but being regular toddlers, talking louder than necessary, arguing over who could push the elevator button, but nothing outlandish. The room was a lot smaller than expected but honestly I could have easily looked past that if we were treated nicely (it is the city after all). We got the breakfast package and again felt like outcasts. You could hear a pin drop in the breakfast room and while we tried to ensure that the kids did not bother the other guests, they were talking and we felt like we had to hush them the entire time. The water cups were glass which you filled with a communal pitcher from the buffet, my husband went up with my sons plastic small water bottle to put water in as we did not want to take a chance that he would break the glass cup, he immediately got yelled at by an employee who told him that he could not take things with him to go. He was simply filling a child's plastic water bottle not shoving muffins in his pocket and we were sitting down. After feeling uncomfortable and not welcome for several days it was finally time to leave and we were so relieved. I had asked at check in what the procedure was for arranging transport back to the airport, and was told to schedule with the front desk the day before. When we booked the hotel it said transport included. On the way from airport to hotel they did not charge us (except for carseats which was understandable). The day before our departure I scheduled the shuttle with the front desk and she asks for payment for the carseats, no problem. We leave the next day get all the way to the airport and I tip the driver, at which point I am told that I need to pay for the ride. I was completely caught off guard. He called the hotel to confirm and was told that only one way was free. I asked why I wasn't told that when I booked it and why would she only charge me for the carseats the day before but not mention payment of the actual trip. I have no problem paying for the transport and even gave the driver a very generous tip but what I do have a problem with is how poorly we were treated, how uncomfortable they made us feel and their lack of communication, it was unprofessional and not the Greek hospitality I expected at the beginning of our trip. Luckily we went to various Islands after our Athens stay and everyone was so nice and went above and beyond accommodate both us and the kids. On another note, the hotel was clean, the buffet was plentiful, and the location was optimal, the acropolis and other main attractions were about a 5-10 minute walk. Maybe this forum was a chance for me to vent but I hope that another family with young kids does not have to feel the way we did (its hard enough traveling with little kids) and ultimately the main goal here is maybe the hotel staff makes some changes--it costs nothing to be nice but can make a huge difference."
