the niu Keg

"I often travel to Hamburg and use this hotel for short term stays since 2 years. It is very conveniently located : Lidl in front, 5 mn to a big Rewe, 8 mn to the Wandsbek Markt, 10 mn to the small but nice shopping center Quarrée and 10 mn to city center by U-bahn. We always ask to be away from the street and it works perfectly for us. Good choice of breakfast, but the main point is that the staff (desk, breakfast and at the office) is very very friendly and always helpful. Every body always finds a solution for us when we have a request. Once it rained, and the Desk manager, Hesham loaned me his private umbrella, I found out only on return ! Overall, I would say it's a very good value for the price, efficient and comfortable."

"It's a nice hotel in an ok location of Hamburg. The slightly quirky setup is something you either like or you don't like it... I mind hotel rooms without a desk and a decent chair. I mind being told that you don't need a desk because downstairs there are "co working spaces" - because there aren't. They just have a lobby. And I also mind trying to add breakfast to my reservation and being pointed to the reception ("you need to buy it there first") but that may just be me. All in all: clean, friendly service. But that weird setup ain't for me."

"We were traveling with 2 little dogs and due to the very hot weather needed a place with working AC. This location stated that all rooms had working AC however the AC was blowing hot air the whole time. We ended up needing to keep the large window open for some air but the street was so loud we barely slept. When confronted with the front desk they told us there was nothing they could do but give us 15euro refund for parking. When we went to get the refund the next morning the women was not told of the issue and was not kind about the refund, which was pretty lame for what we had booked. To note the bathroom door slams shut every time and won’t stay open thus not not child/ animal friendly as fingers can get squished. "