Leonardo Royal Hotel Dusseldorf Konigsallee

"Arrived very early after a n early flight with my son. Hoped to leave our luggage in storage until check in time while exploring the city. We were advised our rooms were ready and could check in. This was very much appreciated and unexpected. It meant we could freshen up before heading out on our adventures. All the staff we spoke to were very helpful and friendly. Our rooms were clean and well equipped. The hotel is well located for exploring Dusseldorf and the surrounding area. Close to public transport links. I hope to return to Dusseldorf again in the future and will definitely return to this hotel."

"We have now visited this hotel four times at least. As we are regular visitors to Dusseldorf from the UK... We have enjoyed previous visits and usually recommended this hotel. But not this time. The air conditioning was bad throughout.... It was so hot, dispute complaining twice... The reception saying it was regulated internally, this was not rectified and we had to have one fan (we asked for two, but only one was provided) this led to us having no good sleep on any night. I had to turn myself around to the base of the bed to try and sleep, so that both of us could try and get to sleep. So we were sleeping head to toe. We were tired most of the six days because of this. The food did not seem to be of previous standards. All but one day, the cooked breakfast was cold and not hot as it should be. We have previously been offered salmon slices on some days with breakfast, this did not happen this time. We have also always paid at the end of our stay. This time we paid the whole amount when we arrived. We were overall extremely disappointed... I would like a response to some of these questions and a think a refund would be appropriate in this instance... Though I don't think this will be offered... We generally like this hotel and like it's location and previously always brought friends with us, who have booked other rooms. "

"The worst hotel i have been , they are racist , when they saw that i was foreigner they start to treat ke very bad, i forgot my su glasses and they told me i had to wait 10 days to get at home, i called and i spine with 6 different persons i also sended my credit card for the cost but i repeat when they understood that i am foreigner they make to me many problems Never again Avoid this hotel Racisttttt !!!!"