Leonardo Hotel Dusseldorf City Center

"Near Düsseldorf Central Station, very convenient for travelling, nice restaurant and free refreshments at reception. It looks clean in the room, but the pillows were not good and in the room, you received water and slippers only as requested."

"I stayed at this hotel for one night during a business trip to Düsseldorf. The next morning, I woke up to find bedbugs in the room. I immediately went to the reception to request a room change, but the staff were completely unhelpful. They kept stalling and told me their manager was on holiday, asking me to come back later. In the end, I had no choice but to check out and find a new hotel on my own — which was incredibly inconvenient during a work trip. To make things worse, since I was busy with meetings, I could only file a complaint with Booking.com after returning to the UK. By that time, the hotel had already closed my booking, making it difficult to submit a formal complaint. I even can't gave a real review on booking! I still have video evidence of my conversation with the front desk, as well as clear photos of the bedbugs in the room. This place is not only poorly managed but also unhygienic. I would strongly advise others to stay away."

"We visited this hotel for a city break and stayed three nights. We had an early morning flight so arrived at the hotel a few hours before check in time and thought we would ask them if we could leave our bags. We were very surprised when the receptionist said our room was ready and we could access it right away. The hotel, in my opinion, is in a very good location being so close to the station. Our room was on the sixth floor at the end of the corridor and was therefore very quiet. The room was very spacious even though it was classed as a comfort room. There was air conditioning and a small fridge and enough storage space. It had a king size bed which was very comfortable. The bathroom was a decent size with a mirror that didn’t steam up and a good shower. We didn’t eat at the hotel so can’t comment on the food. The receptionist who checked us in was nice and pleasant."