"We were warmly welcomed with a smile, checked in with our elite benefits recognised, and led to our room .
The well appointed Mosaic Suite was a perfect size for a couple staying for a week. I was on a post birthday celebration with my husband and this was the last leg of our 3 week holiday. A welcome gift, greeting cards and a delicious cake was waiting for me when we got to our suite. What a lovely welcome surprise! The hotel is in an excellent and convenient location ,mostly walkable to the places we wanted to go to. The suite was spacious, very clean, comfortable and on the quiet side of the building.
I was happy to have observed that in the interest of minimising food waste , (and probably a part of the hotel’s social responsibility and sustainability ) Luis, who remembered us from our last stay & Leo, would ask guests after breakfast if they would like to pack the pastries with some coffee or tea to go. Most guests including us happily obliged. Luis and Leo always packed it neatly in boxes, put it in a bag before handing it to the guests.
A very nice touch while keeping the level of luxury service. Both were always polite and very well mannered.
We also enjoyed the light meals and drinks at the 1920 . The servers were courteous and attentive as well.
On our last two days at breakfast though , I noticed and experienced that a server named Anjit and a colleague only left the brown take away boxes on the table for the guests to pack it themselves.
Other than this, the everything else was consistent. We were very happy to have seen the same staff that took care of us during our previous stay.
Our stay would not have been as enjoyable and memorable had it not been for the excellent care and service provided by Yu, Jose , Ike , Luis , Leo & Frederick. Merci mille fois! ❤️
We hope to back sooner than later."