"I truly wanted to love this hotel. And in many ways, I still do. It is, without question, one of the most beautiful hotels I have ever stayed in. The location is absolutely breathtaking—right in the heart of Paris, just steps away from the Eiffel Tower. You feel the magic of the city the moment you walk through the door.
The interior is elegant and thoughtfully designed. Every detail feels curated, and there is a genuine sense of style and comfort throughout. The spa and gym are both excellent—well-maintained, peaceful, and equipped with everything you could need. The rooms are spacious, immaculately clean, and furnished with every convenience imaginable. We truly lacked nothing in terms of accommodation.
I must also mention the staff—they are incredibly welcoming, warm, and attentive. Nothing was ever too much trouble, and they genuinely enhanced our stay. Even the tea selection was wonderful; it’s the little touches like this that make a hotel feel special.
So why only three stars?
Because none of that mattered the night we decided to dine in the hotel restaurant.
We were a large group of 16 people, celebrating a family birthday. It was meant to be a memorable evening. The service was grand, the dishes kept coming, and everything looked beautiful. But the next day, 13 out of 16 of us fell severely ill with food poisoning.
What makes this unforgivable is not just the illness itself—it was the hotel’s reaction. They showed zero accountability. No apology. No compensation. Not even a genuine expression of concern. Instead, they suggested we had simply “eaten too much.” For a hotel of this calibre and price point, that response is not just disappointing—it is insulting.
We paid a significant amount of money for that dinner. We expected professionalism, safety, and responsibility. Instead, our entire trip was overshadowed by sickness and exhaustion, and the hotel acted as though nothing had happened.
So here is my honest advice: Stay here. Enjoy the location, the spa, the beautiful rooms, and the lovely staff. But do not eat in the restaurant. You are far safer dining at a small, unassuming bistro anywhere else in Paris. The risk is simply not worth it."