"This is a 4.5 star review as we did love our stay in Cannes and would definitely return to the area. The hotel has been refurbished so it's vibrant and the location is exceptional.
We booked a deluxe high level Junior suite as a Gold Accor member. It was spacious and enjoyed the complimentary mini bar, Nespresso pods and Voss water plus snacks refilled daily. The Balmain products were very nice and there are bath salts for the bath.
Our outlook was hillside. We paid for a top level deluxe suite although it was still looking into other hotel rooms and not top level and was directly next to the lift so a lot of noise came into the room from the lift area. The window however is very soundproof and can be opened for fresh air.
The bed is extremely comfortable and a true king unlike other hotels we stayed in that said they were king and were more like a queen size.
The welcome we received was lovely, we were shown to our room and there was a welcome message and macaroons.
Unfortunately our room had a very unpleasant odour which we think was a previous smoker or dog owner, not sure exactly what it was as it was also in the bedding. We mentioned it to housekeeping the following day and they addressed it immediately, sprayed the room and changed out all the bedding. The room was cleaned to a high standard. We also had very noisy and inconsiderate neighbours next door that allowed their child to run up and down the corridor quite late at night until around 10.30-11pm. The hotel addressed this through a personal email and when I called reception in the evening .
I would stay here again if we were guaranteed a room away from the lift as the doors are not soundproof, you hear each door slam throughout the day and night and there is a lot of chatter, mobile phones ringing and people hanging out by the lift. Also would prefer being on a higher level to avoid looking into the other hotel rooms.
The biggest asset to this hotel are the lovely people who greet you as you enter, who work in the Hyde restaurant and Mr Nakamoto and the lovely bar staff. The concierge offered to help with our wifi issues which unfortunately did not work well for our entire four night stay. I usually have fast wifi offered at Accor hotels and never had a problem before so not sure what happened with our room wifi. It worked fine downstairs at the lawn area.
The restaurant Mr Nakamoto is exceptional. Would absolutely dine here again, compliments to the chef. The lawn area with very comfy rocking chairs is
perfect on a Sunday afternoon drinking cocktails and listening to live music and a good dj. The Hyde restaurant is also very good and Mathew was extremely hospitable. Loved the Hyde vibe and if returning would come in September to swim in the Riviera and book sunbeds. The buffet breakfast is very good. Eggs Benedict is excellent , best I had on this trip. Overall this is a 5 star experience we just had an average room position. If Accor/Mondrian could invest in soundproofing their entrance doors to the room, particularly next to the lift, then this would be a 5 star review."
