Hotel Swiss Chocolate by Fassbind

"Had to add one night in Switzerland and found this hotel on another site. Very sorry I did. We were early, around 11am, and my wife was not feeling great after the overnight flight from the US. The front desk guy was outside vaping (where he always seemed to be) when we got there, same time as two other groups. Was told our room wasn’t ready but could store luggage just down the stairs (wooden stairs that looked like a carpenter just built them) This was a former theater converted to their breakfast room. We waited for him to come after checking in the other groups (they got rooms) and he never did. Found another employee and was told just leave the bags in the corner. Explained we had some valuables and asked if they could lock them in a secure area and was told no but they put a rope up (not very reassuring). This didn’t work for us and we waited (and waited and waited). My wife asked for the location of the restroom and was told, sorry no, she couldn’t use it. Had to leave and go to Starbucks to use a restroom. REALLY?!?! Got a room about 3 hours later. When we went in, it was beyond tiny. About a foot or two at most between the bed and both the desk and the window wall. Looked in the bathroom which was 3-4 feet wide and it had a sink and TINY shower stall. We were very confused as there was no toilet. We opened what we thought was the closet (there is no closet, just a small rack next to the desk with a bar to hang things) and we found the toilet. It made the lavatory on the plane look big (no joke). The tv didn’t work and they sent someone up that played with the wires and seemed like he was going to rip it off the wall but by what appeared to be dumb luck if started working. Before management responds that we should have spoke to the staff we did on everything but was only given shrugs of that’s just the way it is. For almost 300 francs for the night and it saying it’s a 4 star hotel it’s ridiculous. Their signature chocolate fountain was also broken (lol). This is a 2 star hotel at best and that’s generous. The only reason for 2 star rating is it was clean. Kudos to housekeeping."

"Convenient to public transportation, this hotel is NOT worth the money we paid for it! Housed in a former theater, it is decorated with everything chocolate. The rooms are tiny, one can barely move around the furniture, The included breakfast was shall we say, SPARSE. Not recommended."

"The experience at this hotel was not the best We were told although booked in on there computer they said we had not paid After over an hour they then said we had paid? The breakfast area is also the check in and check out not ideal when trying to have breakfast (continental only ) Everything is very cramped and not very comfortable Very disappointed to say the least"