Radisson Resort & Residence Tenerife

"We stayed here for 10 days in January,bed and breakfast. We loved this hotel only thing that I would change is the location. My mobility is terrible and it's up a very steep hill. We didn't let it spoil our holiday as we had taxis which were only 4 euros to the centre. Staff were all polite and very friendly. If you like a balcony request one as we had a terrace facing the road. Rooms were clean and tidy. We bought all inclusive drinks bands for the 3 days we stayed in during the day. Only 14 euro a day . We drunk more than that in soft drinks and coffees around the pool ,so well worth it. Plenty of choice for breakfast, missing it now I'm home."

"When booking this hotel I was unsure due to mixed reviews, but I'm reviewing based on our stay, for 4 nights. 1. Hotel is on a hill, but manageable for walking. Check in from 15.00, one out of 3 rooms were not ready and we had to wait around 1 hour for the final room to be ready, during the time waiting I went to reception twice and was told 30 mins, again another 30 mins. Not what you need following a long journey from leaving your home. 2. Rooms are a decent size, beds comfy. needs decorating but was clean on arrival. The back door to the balcony had stripping paint, could cause splinters, the door also had cracks in so daylight was entering through not enough to disrupt but a door should not have any cracks in anyway. Walls are so thin you can literally hear everything, luckily we were in the same booking group of our neighbours but the only thing separating our room was a single door. So no privacy noise wise. Obviously can hear traffic outside and the cleaning cupboard was literally next to our room, so from 8am, you will be woken up by cleaners, as they are not quiet nor considerate! Cleaners came in when we had DO NOT DISTURB sign on (although we were not in the room it's not the point. For towel changes, place dirties on floor to be replaced otherwise you will have to use the same towels. No bin Liners in bin. Although can't be helped we had 2 cockroaches in our room throughout our stay, we informed reception lady for cleaners to come in and remove, 1st time she forgot to ask colleague, and 2nd time she called whilst we were at the desk, but noone came to remove them! 3. NO KETTLE/TEA MAKING FACILITIES IN ROOM!. 30 euros to hire one! 4.CASHLESS HOTEL 5. Freezing cold pool! Not many people used it. 6. Food- we were bed and breakfast, there was a variety of buffet style food but personally did not feel it catered for all. If you wanted to purchase buffet lunch it costs 12 euros and for dinner costs 15 euros but this does not include drinks! and you get the smallest cups for hot drinks!! But pool side have selected lunch menu and snacks. 7. Most guests were alot older ( retirement age) mainly German and some French. Although this didn't affect us in anyway, this could make people feel uneasy about feeling isolated (we were a group of 5 english), some Welsh visitors were there too. On the plus side, we had lovely weather, 6 euros to the town puerto de la cruz, one way. There lots of restaurants, bars, and sea views. Is walkable about 20 mins but hilly. Personally we will not be staying at this hotel again. Hope this helps."

"Comfortable beds ,hotel felt like a retirement home and definitely not for English speaking people didn’t converse with any other guest. I felt the room was ok couldn’t understand why no kettles or cups in a room that had a fridge , especially as we were there for b&b basis the worst part for myself personally was no smoking any where on the hotel grounds except the roof terrace or the front which I found extremely inconvenient & wish I’d have known this as I would not of considered this hotel and the pool water was absolutely freezing & spoilt our experience of swimming"