Ole Tropical Tenerife

"**UPDATED REVIEW** Since posting my initial review, the hotel decided to respond with lies that they rectified the water issue. This was absolutely not the case and their only solution is to move people rooms. The water issue was not resolved during our stay and reading other reviews, has not been for several months. Do not let believe the hotels responses as they are using a trusted review website to lure people in to spend their hard earned money. AVOID AT ALL COSTS IF YOU WANT CLEAN RUNNING WATER! We arrived on Monday 29th December for a 6 night stay to celebrate the new year and upon check in, hotel seemed to be great with a complimentary drink upon arrival, unfortunately this is the only positive from the stay. We are currently on day/night number 3 and I feel I have spent more time going to reception than actually relaxing. We were allocated room 106 which the double terrace room we had booked and upon inspection, decided on asking if any upgrades were available. We were allocated room 419 at an upgrade cost of €60, having already spent a lot of money to book this hotel. We checked over room 419 and when running the hot water it was visibly a yellow/brown colour. We reported this to reception and were offered another room, 516. After the inconvenience of unpacking all our things and then having to pack again, we moved into 516. 516 had the same issue, yellow/brown hot water which is totally unacceptable as this is the bare minimum and clean running water expected at any hotel, whether this be a 1 star or 4 star. We reported this to reception and spoke with a manager, whose only solution was to offer us a move, again, to room 423. We declined this offer, as in their words, “could not guarantee the water would not run dirty again in a few hours or days time”. An explanation was offered as to why the water was running the colour it was, however, this does not make it acceptable to be having guests staying in rooms with this issue and then when drying themselves afterwards, the towels are quite visibly the colour of the water. There is no mention anywhere on the official Ole website around the water issues, nothing on any booking partner website and no notices within the hotel to inform guests, and the staff are quite clearly aware, as previously mentioned, an explanation was provided on the water, so why are they not informing guests? Other Points Very basic 4 star hotel, no amenities within the room such as kettle etc, beds are extremely uncomfortable and rooms are as basic as they come with no stand out features. Balcony flooring not being mopped and leaving feet black with dirt. 3 star hotel would be more appropriate. Positive Points Pool area is very large with plenty sunbeds and a nice large pool, with the entertainment staff throughout the day bringing some cheer to an extremely underwhelming stay. To summarise, we had done our due diligence before booking this hotel by reading reviews and I am amazed at how many are so highly scoring this hotel. We paid €300 per night and leave feeling like the wool has been pulled over our eyes as this definitely does not represent value for money. To the manager who may read and respond, rather than responding to tripadvisor reviews, could you please have someone respond to my booking.com complaint as this will be escalated to CEO of booking.com shortly!"

"This hotel should be closed down until the issue of the water has been addressed. The hot water is brown as many reviewers have stated. The hotel Management have taken no responsibility or ownership of the complaints made. I was told the water had been tested and it was safe however no reports could be produced to validate. This has been going on for months and no plan to rectify as they want to keep taking peoples money to stay there, no honesty or transparency. Jet 2 have also been aware and allowed their customers to book and stay there - shame on them, tell your customers and give them the option to cancel or book alternative accommodation. Basic requirement clean clear hot water, not able to shower for 7 days, what are the staff washing their hands in when dealing with the food? Do not book this hotel it is not worth the stress and a ruined holiday. Just to add definitely not a 4star, tatty rooms, pool area dated, not in a nice area and if you have mobility problems the transfer coach can’t drop and pick you up from the reception. this hotel doesn’t deserve the 1* Review"

"Abit late on the review, completely forgot. Me and my wife stayed here for 5 nights near the end of august. Its a lovely peaceful hotel through the day. With entertainment through the day, waterpolo, aerobics, a water mat you run across, a giant inflatable castle that you could jump off of and a big snow foam machine, they also set up a dj booth to get some music playing. This goes on for around an hour so its not all day. They even had it set up around 9pm for a night party which from speaking to them was a trial run but seemed to have gone well. Loads of people enjoyed it and got involved. We really enjoyed it as have never experienced that of an evening before anywhere else. The entertainers were fantastic, they really knew how to get people up and involved and even brought myself out of my comfort zone to play and get involved, (anyone who's been will recognise the phrase 'SINK HIMMMM') during water polo. Which gets stuck in your head lol The food is typical all inclusive stuff, meat and fish can be cooked in front of you to order. Always something to eat. Evening entertainment was good also, every night they would have different acts, and have bingo with a twist and quizzes as a build up to the main performance. The sunbeds seem to have been plentiful. We didn't really struggle to get them, even with the odd lay in and late breakfast. But you will struggle to get them by the pool if youre not early enough. The rooms are abit dated. But still nice, the shower/toilet seemed fairly modern, but the bedroom itself could do with being updated, and the air-conditioning wasnt working but it wasnt hot enough in the room to make reception aware. The pool has shallow and deep ends, im 6 foot and couldn't touch the floor without dunking my head. The hotels location is 5 min walk to Veronica's strip, where some clubs and shops are. Through the night this place was rowdy, and see a few fights break out. But that's nothing to do with the hotel. And if you pass Veronica's strip you will come to the beach that goes on for ages. If you turn right onto the beach the Bars and restaurants all along, if you keep walking you will come to another big strip of shop, bars and restaurants and goes on for ages. We ended up using the scooters through the app to unlock them, (app depends on what scooter company) and not too badly priced. Although you have to park them in dedicated parking areas and has to be precise otherwise your time and money keeps going but the parking areas are shown on the app that looks like a Google maps. Its worth getting a taxi or walking to Los Cristianos beach, its a nice beach in my opinion, which is probably a 5-7 min journey in a taxi. Where you will come to alot more shops and bars/restaurants and seems more like an authentic Spanish place. We met people in this hotel who have been tenerife before to the same area, and have said that the hotel has been the best one they've been to so far in tenerife. Its somewhere I would consider going again. Its very clean throughout, the staff are always on point with the cleanliness and always busy keeping on top of it all. I cant remember the entertainers names but big shout out, they made our stay even better!"