Hotel Palia Maria Eugenia

"The hotel is outdated but atmosphere here is great…. The animation team is the best … I have never met before that great team…. Boys from animation especially: Billy Zino Amino Gringo are very friendly and looking after the customers here…. You will enjoy here even if this is not what you would expect… Food is great and drinks are okay… Bar tenders are the best and very friendly…. Amer Imed Somhoiel Noetez …. I think management needs to take care about the staff customers building and the rooms…. The time has stopped here about 10-15 years ago…. But people working here make great job and working hard for the hotel to make people comfortable…."

"The hotel in general is very clean and the room was lovely. We paid for the premium package and booked a sea view room and we truly couldn't fault this aspect of the hotel. Lovely view of the sea and could see the sunrise from our balcony. The sliding doors open right up and we could see the sea from the bed! However, we chose not to get our room made up at all during our 7 night stay as on the first day of our holiday we overheard another guest complaining to staff that they had all of their phones/money/valuables stolen so we didn't want to risk this happening to us either. The noise levels were only loud at night when we could hear the entertainment from our room but we enjoyed sitting on our balcony and listening to the entertainment as opposed to being down at the actual show. The main pool area was fairly busy at all times and sun loungers are quite close and packed together. It was also quite busy with children but this is understandable as this was really the only area with slides and a kids pool. A lot of other reviews on here said that there were no other pools apart from the premium area which we used a few times as it had a separate bar and some sun loungers that sat facing the sea which was lovely. However, we found 2 smaller secluded pools which it seemed like most people were unaware existed which was nice to sit and relax without the larger crowds. In terms of the food we found this aspect of the hotel pretty substandard. There was not much variety and found ourselves eating out most nights even though we had paid for the all inclusive package. We were told that our package included all drinks but on the first night we tried to order a cocktail that we had ordered that same day during the day and the bartender (quite rudely) informed us it was €3 per drink. We also found the soft drinks to taste quite strange - maybe something to do with the bartenders constantly spraying wasp/insect repellent around the dispensers?! In addition, we found the reception staff to be a bit unhelpful. To start with when trying to change our towels, we had to wait for 30 mins before being served (even though there was a queue of people checking in and other guests with queries one of the receptionists sat behind the desk and left the other receptionist to deal with the queue). Also, I had asked a few days into our stay about late checkout due to our flight being later at night and was told to come back the day before departure to book it. With us leaving on the Wednesday, we returned on the Tuesday to book it only to be told it was not available and we should have come earlier in our stay to book this facility. The location of this hotel is also pretty remote with not much to do around the actual hotel. There are some shops out the front of the hotel that we visited most nights for a wander. There are also a few nice bars/restaurants which we ate/drank out at quite a few of the nights due to the hotel restaurant being significantly lack luster. Out the back of the hotel there is a walkway that takes you along by the sea with a beach at one end which seemed rather busy due to the hotels being close by. But at the other end there is a lovely cove with a beach at the bottom and a beach bar. You can get a drink/cocktail and take it with you up a lovely walk/hike to the top of the cliffs which gives you a stunning view of the sea and coast line. Another issue we encountered was that we tried a few of times to book a taxi to go outwith Cales de Mallorca but were left with no joy after at least an hours wait each time, so if visiting Mallorca definitely choose a hotel closer to where more is happening or where it is easier to get there. All in all, we would not return to this hotel due to this experience, and it is not made out to be like this online when booking. We are a young couple on our first holiday together and so feel we have wasted our money which we worked so hard to save up to pay our holiday off."

"Me my husband and our 5 friends stayed at this hotel for 9 nights. We booked premium, and although some of this was closed due to the time of year, we still had a great stay. The rooms are very clean, and the premium pool area was also great. The only thing I would suggest is that the snacks had a cover over them to stop the insects landing on them. One evening we did have to que for the restaurant, but this was only because the weather was bad that day, and the outside seating area was closed. You will always find something to eat, freshly made pizza, and omelets. Ignor any negative reviews. The staff were amazing and very welcoming. We will be back next year."