THB Royal

"This place had rude staff, refused to follow up on a single request, had paltry amenities, and was unpleasant overall. They have the phone lines broken so you have to go to reception for any concern, and then they say they'll do something and never do. There is NOT wifi throughout. It is incredibly unreliable. I asked TWO times about broken air conditioning, I asked TWICE for them TO CLEAN MY BED SHEETS and they NEVER DID, and I asked FIVE TIMES to have help with wifi NOT WORKING and they never showed up. Further, the water is NOT drinkable but they don't even give water on checkin to have anything. If you are charging over 100/night and can't even provide wifi or cleaning services, and are regularly rude to guests, you deserve poor reviews. Good shower pressure I guess. Beds hard as a rock. Fridge doesn't work. No food or activities nearby, the car rental people are never there except an hour a day (and overcharge more than anywhere nearby), and the excursion options are horrible. Go into other hotels and work with them instead."

"As the hotel has a contract with a French company other nationalities are excluded as the hotel is focussed on the French"

"Disappointing, could be so much better. Certainly don’t do the All Inclusive. When we arrived we were happy with our room on ground level around the zen pool. Nice looking buildings and pool area. Zen pool area is the quietest. We had a junior suite and the room itself was basic but absolutely spotless and the beds were really comfy. Although on day 4 a drains smell started to arise in the bathroom. Thankfully we were leaving the next day but I fear this would have been a problem if we were staying longer. Unfortunately all the pools including the children’s pools were ice cold. They really were unbearable. I struggled to get in the pool myself and when I tried to take my 2year old in she shrieked and burst into tears upon entering with shock as it was so cold. Needless to say that was the pool ruled out after 20 seconds on day 1. At least have the small children’s pools heated, that’s not a lot to ask in February when it’s a family resort. The bar at the zen pool was closed the whole time we were there so we had to shlep down to the main pool area to get a drink during the day. This was a pain. As for the drinks… beers were ok but the white rum tasted like coffee and the cocktails were rank. The Coke was also flat the whole time we were there ! The food was dire. One big canteen with food that was barely edible. I even struggled at breakfast to find something half decent. Our daughter has a cows milk allergy and practically everything they put out had cows milk in it. We were all inclusive so this was really, really disappointing. We’ve stayed in 4* AI before and this is defo no where near 4* . Unfortunately we won’t back to this hotel."