"Overall Impression
I give this hotel a rating of 2. The gardens are lovely, and the rooms look great from the OUTSIDE. But the inside of the rooms tell a completely different story. The rooms from my experience are: outdated, poorly maintained, and not polished as shown in the photos online. There is absolutely no soundproofing, and the gym equipment is extremely old. If you are looking for a relaxing and peaceful holiday, THB Royal is not the place to stay in my opinion. While the staff are friendly, the breakfast is decent, and the pools are well kept, my overall experience was far from peaceful, and I cannot recommend this hotel. This has been a frustrating and disappointing hotel experiences for me. Furthermore, the communication at reception is poor. If I could go back in time, I would never have stayed here. I also will not be staying at any THB hotels again.
You can find my reasons below:
I recently stayed at this hotel with my partner, and it was an absolute disappointment. To me there is nothing “royal” about it. I booked this trip specifically for REST. When making my reservation, I clearly requested a quiet room away from noise. However, I sadly received a room located directly next to ongoing construction. Had the hotel been upfront about the noise on the property, I would have chosen a different place to stay. Even at check-in, before making my payment, this could have easily been communicated, but it wasn’t.
The room I was given, 751, seemed decent enough upon arrival. It had two spacious balconies, which was a nice touch. However, the safety of the main door is questionable, as part of the frame has cracks in it (see photo). On top of that, the constant loud drilling in that area gave me a headache within the first 24 hours of my stay (not exactly what someone expects on holiday). I went to reception on Saturday to ask whether the noise was temporary. The receptionist present informed me that construction is ongoing from 8:00 AM to 4:00 PM (Monday through Saturday) and she told me to wait until Monday to see if the noise continued to be a disturbance to me.
Monday arrived, and the noise was even worse. As someone who suffers from tinnitus, constant drilling is extremely uncomfortable for my ear. So, I went back to reception to request a quieter room. A gentleman named Max, who works at reception, said he would look into finding another room equivalent to what I paid for and in a quieter area. He later told my partner and me that he had secured another Junior Suite room in a quiet area, and it would be available on Tuesday. We explained that we had an early tour and could only switch rooms in the afternoon once we returned. He said, “No problem, we will hold the room for you.”
We returned from the tour looking forward to moving into the room promised, only to be told by the lady receptionist that no rooms were available. I explained that her colleague had already arranged and held a room for us, but she said that she had no record of the arrangement. At this point, I was extremely frustrated. After reiterating my ear condition and the impact of the constant drilling, she checked again and eventually offered another room.
This new room (1028) was further away from the construction noise, but it came with its own issues:
1. Strange markings on the walls, appearing to be bug stains, which had not been cleaned/removed.
2. Loud plumbing noises from neighboring rooms whenever toilets were flushed or showers used, sometimes accompanied by a sewage odor.
3. Very poor soundproofing, we could clearly hear voices and movements from other rooms. On December 4th, 2025, I was woken up at 3:17 AM and 4:47 AM. This is not the guests’ fault, but rather reflects inadequate room construction and insulation.
4. The bathroom had no window or vent, which could explain the reason for the mold buildup in certain areas of that bathroom. The rainforest shower head also had significant limescale buildup."
