Destino Pacha Ibiza

"We went for two nights , 2nd day we experienced the awful floods .. no update from the hotel or staff .. we were left to defend for ourselves. We had to climb over a wall due to our door well being flooded . Then my credit car was charged an extra £200 for the minibar ( where it should have been £48) I’m in dispute with this still after 3 weeks . No invoice was issued . Very disappointed with the management even to the point on leaving the morning after the flood where we were told no taxi’s we arriving to the hotel for any travel to the airport and that we should source our own travel privately . We not recommend this hotel . No way it’s a 5 star"

"1. Attempted Overcharge at Check-in Upon arrival on July 22nd, we clearly stated at reception that we wished to settle our outstanding balance immediately. We had already paid €503 via your website at the time of booking, and the remaining amount was €2,670 + tax. 
However, the receptionist initially entered €2,970, approximately €250 more than the correct amount. Only after I questioned the amount did he silently correct it on the card machine, without offering any explanation or apology. This felt like a clear attempt to overcharge us. 2. Marco Carola Event – Unsafe and Unacceptable Conditions On Thursday evening, we attended the Marco Carola event, which was included with our stay. However, the experience was extremely disappointing and frankly dangerous.
The venue was overcrowded to the point where movement was impossible, raising serious safety concerns. As hotel guests, we were allowed to stand only behind a tree near the pool, with no view and very poor sound. 3. Unacceptable Service Charge Attempt on Check-out During check-out, we were asked to settle a room service bill of €61, which was correct. However, the receptionist then attempted to charge an additional 10% “tip” on the full accommodation price – around €350.
When we refused, he casually responded that it was "optional" and we could skip it. This again felt like another shady attempt to exploit guests financially. 4. Unauthorized Post Check-out Charge of €174 Upon returning home, I noticed an unauthorized charge of €174 on my credit card, made after check-out.
We were told a €500 deposit was held for potential minibar charges. We consumed 4 bottles of water and 1 bag of chips– roughly €42 in total. We photographed the minibar upon arrival and departure to document this. There is no justification for a €174 charge, and no invoice or breakdown was sent to explain this transaction. We did not get refund."

"Overall vibe Destino Pacha is an adults-only luxury resort in Ibiza aimed at people who want a mix of relaxation and party/music culture. It’s stylish, modern, with strong branding ties to the Pacha nightlife legacy. The décor is chic, Mediterranean-boho: white buildings, natural woods, lots of light, planting/vines, minimal rustic touches and clean lines. It gives a feeling of a retreat, but with a pulse — there’s regular music, events and a sociable atmosphere."