Hotel Puerto de la Luz

"We stayed at this hotel for one night and had a very negative experience. From the moment we arrived, the locals made us feel extremely uncomfortable — constantly staring, threatening, and making it very clear we were not welcome. The next morning, we even saw a sign outside the hotel saying “tourists go home,” which was very unsettling. The surrounding area is extremely run down, and as two single women, we did not feel safe at all. The hotel itself was also very disappointing. The room was tiny, with the shower and toilet inside the room rather than separate. We had paid extra for a room with a balcony but did not receive one, and when we spoke to reception, they refused to move us into the room we had booked. The receptionist was rude, dismissive, and even smiled sarcastically as we left — making us feel even more unwelcome. We ended up leaving and moving to the south of the island, which cost us an additional £200 in taxis on top of paying for another hotel. Overall, I would absolutely not recommend staying at this hotel. The local area feels unsafe, and the hotel itself was disappointing, unfriendly, and not worth the money."

"I stayed at this hotel for almost two weeks and really enjoyed it overall. The business rooms are spacious and even come with a small terrace, which was a lovely surprise. Staff were very friendly and patient, which made a big difference. My only critique is the cleanliness. The cleaning staff did a quick surface clean most days, leaving some areas untouched. More thorough dusting would definitely improve the experience. My fridge was not working also but I was not really using it so I did not let the reception know. The location is fantastic—close to the beach and a lovely park. With just a bit more attention to cleaning, this would be a top-tier stay."

"I recently stayed at the Sercotel Hotel, and while some aspects of the experience were satisfactory, there were significant shortcomings in cleanliness that need to be addressed. One of the most noticeable issues was the lack of proper cleaning in our room during our stay. At no point was the floor vacuumed or mopped, leaving it feeling unclean. This was disappointing, as maintaining basic hygiene standards should be a priority for any hotel. Additionally, the balcony area was in a particularly poor state. The tiles on the balcony were visibly dirty, and the furniture—chairs and table—were similarly unclean. It was clear that these areas had been neglected, which detracted from the overall comfort and enjoyment of the space. While the hotel may have other positive attributes, the lack of attention to cleanliness in these areas left a negative impression. I hope the management takes this feedback seriously and improves their cleaning protocols to ensure a better experience for future guests."