R2 Rio Calma Hotel

"I am just completing day 2 of a 5 day stay and as a solo traveller, my experience is not good. I have only found 1 member of staff who has been friendly and that was a waiter yesterday. The reception and spa staff have been miserable and unwelcoming. I sat through dinner tonight and was completely ignored- noone offered me a drink or engaged with me. The bar staff in the cocktail lounge are equally abysmal. I had to go to the bar to order my own gin & tonic. The drink was poured with no choice of gins offered and I had to ask the member of staff what he had actually served me. The sink in my room has also broken today. This is definitely NOT a 4 star break and the quality of service is dire."

"Unfortunately, my stay at Hotel R2 Río Calma fell far below expectations. I wouldn’t send my dogs here to stay. Check-in was disorganized and the service inconsistent from the start. My room’s air conditioning didn’t work, and despite reporting it multiple times, I was later told the hotel doesn’t actually have air conditioning — something that should be communicated upfront, especially in a warm climate. I was advised to “open the balcony door” instead, which didn’t feel safe or practical. Plus the foliage blocking the window I wouldn’t have been able to feel a breeze at all. And the mattress was hard as a rock, super uncomfortable and I didn’t get any sleep. The issues continued from there — luggage storage wasn’t secure, guests had to pay extra to use in-room safes (a first in all my travels), and I even noticed a cat roaming the lobby and hallways, which is a major concern for anyone with allergies. To make matters worse, I spotted a roach in the breakfast restaurant the next morning. Communication within the staff was inconsistent, dinner reservations were mixed up, and service was lackluster — especially disappointing given this was a hosted stay for travel professionals. While the location and design of the hotel have potential, the lack of hospitality, cleanliness, and comfort made it a property I, unfortunately, would not recommend anyone staying here. As I checked out a day early and had a better experience at an airport hotel."

"I absolutely do not recommend this hotel! It is not able to ensure the safety of guests and the protection of their property! Right during breakfast, all the cash was stolen from our wallets! From public sources of the local police it follows that this is not the first incident in the Costa Calma area, nor in the Rio Calma hotel. The staff deliberately denies that anything similar has happened here. They only refer to their card reading system that no one entered the room. However, the reality is different, the money from both wallets disappeared in the hotel room!!! Other people are entering hotel rooms without permission!!! We have found several other cases that are exactly the same. The reception always claims that only the guest entered the room and cash from wallets and in some cases even jewelry was stolen!"