Ikos Andalusia

"Hi Ikos This was our fourth stay at an Ikos resort, but our first time at an Ikos in Spain, and once again, it was absolutely perfect. From the moment we arrived, the level of service, attention to detail, and warmth from every member of staff reminded us why we keep coming back. Every meal was exceptional — from the à la carte restaurants to the beachside dining, everything was fresh, beautifully presented, and full of flavour. The service throughout was flawless: professional, friendly, and always with a genuine smile. The resort itself is stunning, immaculately maintained, and full of thoughtful touches that make you feel instantly relaxed. Whether we were lounging by the pool, enjoying cocktails at sunset, or exploring the local area through the resort’s experiences, everything exceeded expectations. In particular, we’d love to mention some staff who went above and beyond throughout including Pilar (Duty Manager), Mohammed in Lobby Bar, every single member of staff at the pool bars especially Simona, George in Ouzo. There were so many others we could mention but overall an exceptional team. Not forgetting how valuable the E-concierge team were - outstanding! We’ve already booked our stay for next year, which says it all! Ikos continues to set the standard for luxury, relaxation, and genuine hospitality. Thank you to the entire team for another unforgettable holiday — we can’t wait to return! Thank you! J Gallagher"

"We stayed at Ikos Andalusia, Room 7101, from 11–21 August 2025 in a Deluxe room, paying over €22,000 for nine nights. Having stayed with Ikos before, we were expecting a flawless luxury experience. Sadly, the reality was far from it. The positives: • The Deluxe pool area was excellent, with thoughtful touches such as champagne and gin trolleys, cocktail of the day, and sunglasses cleaning. • Service around the pool was some of the best we’ve ever experienced — drinks and food delivered within minutes. • Stella, the massage therapist, deserves special mention for her professionalism and quality of treatment. The negatives: • Food & Wine: The food, advertised as “Michelin-star designed,” was heavily over-salted and often inedible. Poolside food was especially poor (a club sandwich was completely inedible). Wines were basic supermarket bottles (€4–8) presented as “premium.” The only true premium option was Taittinger, and only available to Deluxe guests. • Safety: Serious concerns here. We found broken glass in a children’s play area, reported it with photos, and it remained uncleared for over 24 hours. Lifeguards were often distracted on their phones rather than supervising. We also saw a rat running across a path in daylight. • Noise: Our room was directly above the main bar. From 8pm until midnight noise reached ~65 dB, more than twice the Spanish legal maximum of 30 dB at night, making it extremely difficult for our children to sleep. The lack of soundproofing made this worse. • Service Failures: A PlayStation promised to our children on arrival took four days to arrive, and when it did, it had only one controller and very outdated games. The minibar had to be chased daily and was often restocked with non-Deluxe items. Housekeeping was inconsistent — for most of the stay we had only one mug and one dressing gown, despite repeated requests. We raised all of this directly with management during and after our stay. While they acknowledged the issues, the compensation offered was less than 10% of the cost of our holiday. At this price point, and given the seriousness of the issues (especially safety and sleep), we feel this is far from proportionate. Overall: Ikos Andalusia is marketed as a five-star luxury resort. At over €22,000 for nine nights, we expected exceptional standards. Instead, we encountered safety failings, poor food, inadequate service, and an environment unsuitable for families seeking a restful holiday. We will not be returning."

"We’ve just got back from another amazing stay at Ikos Andalusia. It felt like being back in the pre Covid days again with everything spot on, from glass cleaners to snacks and cocktails brought round throughout the day. Marisofi and Lenka were brilliant with my mum’s food allergy, they really did go above and beyond, including arranging items not on the menu and even helping on days off. We really couldn’t have asked for more! Bozeman in Ouzo looked after us so well at breakfast and Katerina at the family pool was excellent as always. We were really pleased to see Ali who served us so well last year was still around although now in Seasons. When my nephew became unwell, the doctor on site was fantastic and got him to the local hospital quickly. Lucia on reception went above and beyond to sort all his medication from one pharmacy. It really is when things go wrong that you get to see the true benefit of being at Ikos. We couldn’t have asked for better service. Different members of staff came to check how he was doing throughout our stay and even left a gift on his bed when they knew he was on the mend. Maria and Desina in the main bar were great and kept our glasses full. The evening entertainment in the Main Bar was much livelier than we’ve seen before. It would be good if other Ikos resorts had a venue like the Main Bar at Andalusia. We loved it so much we’ve already got our next two trips booked."