Servigroup Trinimar

"Hotel Trinimar Benicassim This Hotel which occupies a beachfront location, provided spectacular ocean views from the bedroom balcony. On arrival the public areas, foyer, reception, pool deck, both bars (interior /exterior)were bright clean and welcoming. All the staff we interacted with, Reception, Bar, Restaurant, and Room service, despite limited English (our Spanish was even more limited) were exceptionally welcoming, friendly and helpful. Our stay was on a bed and breakfast basis, the breakfast was more than satisfactory, just a comment to say that a better selection of fruit such as grapes/berries could have been made available. Bedroom with beautiful views was standard albeit with a few issues, • Situated on the third floor the lifts were inadequate to cater for the key times of use (particularly morning) whist catering for the quieter times with ease. (At 70+ years of age we do not want to spend an inordinate portion of our vacation time standing in a corridor waiting for a lift). • On arrival plastic cream holders in the bathroom were dirty, and were not cleaned during the remainder of our stay. • No drinking glasses were provided in the room, in lieu Paper Cups 2 x Large 2 x Small which were hygenically wrapped were provided, these were not replaced or renewed for the duration of our stay. • Limited TV Channels in English. • The door to the balcony was ill-fitting with a makeshift locking mechanism for closure and over tensioned spring mechanism which was dangerous and emitted strong noises during operation. • The main issue encountered was one of excessive noise both external i.e. from the terrace area, pool area and internally from the corridors at night. Overall a great location wonderful views friendly helpful staff and a very pleasant stay, thanks to the team at the hotel."

"First of all: the breakfast and the lunch was excellent, all of us find something to eat, there was big choice. The kitchen team worked very hard, they was friendly. The room was good for us, but the daily cleaning team were perfunctory, but it not caused big problem for us. The girls in the bar were friendly but they didn't speak English or they had poor English. The receptionists were friendly, but not 100% helpful. We paid for the breakfast in advance, two times we left the hotel eatlier than the breakfast time, I asked a receptionist girl to organize us take away breakfast, which would contain ham and cheese.... There was not possible. We got a table with sweet cakes and no any drink just coffee. Our second disappointment: we would like to go to Valencia by train. Our first idea was that we go from Castello. The receptionies dehorn us, they suggest that we take taxi and go from train station of Benicasim. I ask them to order us a taxi or taxis, because we were 5 person. In the morning only one taxi arrived with delay. And the guy would pick up only 4 person. Than we go to the bus station and we went to Castellon Train staion. We waste more thane one our and price of the prepaid train ticket. Everywhere we go there are broshures at the reception, here there was nothing. The sea is close to the Hotel, but it would be good if the Hotel would have sunbed camp chairs to the guests. Finally it was more than good than bad, but it was the first and last holiday here."

"Just home back to England and had to review this hotel. We stayed this past week and for the money we paid it was an absolute gem. Definitely a 4 star hotel., nothing too much trouble for Ana or Carmen. Thanks again, you chicas and your staff are fantastic . Everything we needed to do was accommodated to and again, muchos gracias chicas.. You both made our stay easier!! The breakfast buffet was amazing(I'm a breakfast person) and we paid for our Spanish family to eat with us on two occasions and they were also impressed by the authentic buffet food prepared by a great chef. The restaurant staff were just lovely, Santi, Jose, Noella amongst the others work so hard and again, nothing too much trouble and knowledgeable on allergies/ ingredients when we asked for my nephew. 😊 Entertainment..Nacho was awesome.. We had such a giggle and he made sure we could see the AJ fight.! Quizzes, Aquagym, pilates and just generally a great guy and the bar staff we absolutely fell in love with.. Marina, July and Braian, I do hope to see you guys again, you guys rock. 😍. Long review but I am so glad we found this little gem and can't wait to return. Well done guys. Take care and see you next year. ❤️"