Playacapricho Hotel

"Great pool area, food overall was good, not always hot or edible. Some staff were good, others were not! So it is just pot luck who you get at reception or at the bar etc We had cold water in our Suites 4 days out of 7! £2000 for 2 rooms for a week which is not acceptable. There was an issue with my online booking when I attempted to upgrade our booking just days before we arrived, the systems algorithm changed the dates which I didn’t realise until we arrived. Only 1 member of the reception staff tried to help…. Others didn’t care… But they could not resolve it with Reservations so I had no choice but to pay another £2000 to stay for 1 week, still trying to get a refund for the original online booking! So far 1 week has cost me £5000… not worth it! Customer service is not their priority maybe because we are from the Uk?! Night before we came home, we moved tables in the bar area, I realised I had left my cardigan on the chair… I immediately went back but it was already stolen. The hotel had a lot of new Spanish people / Romanies arrive that day.. I wouldn’t recommend this hotel, it is definitely a place that prefers Spanish guests to British. Put me off Spain for Good! We had a couple of fabulous meals out at Raku and San Rocco … I’ll do separate reviews for those."

"We stayed at the hotel for a week on an all-inclusive basis as a group of six. The hotel was spotless, and all the staff were friendly, helpful, and welcoming which made our stay even more enjoyable. The restaurant offered a huge choice of food with a buffet-style setup and a hot grill. Alonso in the restaurant was great fun and really made the experience more enjoyable. We’ve stayed at many all-inclusives over the years, but this has to be one of the best for both choice and quality — I even came home 4kg heavier! I really liked that the hotel attracts many Spanish guests and not too many loud fellow Brits, which gave it a more relaxed and authentic atmosphere. The swimming pool is massive and always kept clean. Our room was spacious, with a balcony — basic but very clean. The fridge was a little small, and there was no kettle, but housekeeping did a great job keeping the room spotless every day. All of us would definitely stay at this hotel again."

"Having stayed in many 4* hotels I would say that this is more 3 star. We booked a double sea view room. There are no te-coffee making facilities in the room but you can hire a kettle for 25Euro’s… you literally get a kettle, had to go back down and ask for cups which have still not arrived. The difference between a suite which our friends got upgraded to is so different, we have been left feeling like second class citizens. We don’t have pool towels, and it’s only 2 bottles of water in your room so we are now off to buy some. Premium all inclusive as described this is not"